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- Tasks: Engage with customers, assist pharmacists, and manage prescriptions in a dynamic pharmacy environment.
- Company: Join Walgreens, a leader in healthcare committed to patient-centric service and career growth.
- Benefits: Enjoy an 'earn while you learn' apprenticeship, flexible hours, and opportunities for certification.
- Why this job: Make a real impact in healthcare while developing valuable skills and relationships.
- Qualifications: No prior experience needed; just a passion for helping others and a willingness to learn.
- Other info: Flexible schedules available, including evenings and weekends, to fit your lifestyle.
Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals.
Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognised by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognised, portable credential that will help you advance your career.
Whether you are new to working in pharmacies or are an experienced Pharmacy Technician, Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician.
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
- Develops strong relationships with most valuable customers.
Operations
- Under the supervision of the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy.
- Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager.
- Reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required.
- Handles telephone calls that do not require personal attention of the pharmacist.
- Processes manual claims for third party program prescription services in a timely and efficient manner.
- Assists and supports Pharmacy Department on inventory management activities.
- Maintains knowledge of Company asset protection techniques.
- May assist pharmacist in administering clinical services.
- Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community.
- Ensures the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Training & Personal Development
- Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Attends training requested by Manager and acquires continuing education credits.
- Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
- Requires willingness to work flexible schedule, including evening and weekend hours.
Pharmacy Technician / Pharm Tech Apprenticeship employer: Walgreens
Contact Detail:
Walgreens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pharmacy Technician / Pharm Tech Apprenticeship
✨Tip Number 1
Familiarise yourself with the latest pharmacy technologies and systems. Being knowledgeable about the tools used in modern pharmacies will not only boost your confidence but also show us that you're ready to adapt and thrive in a patient-centric environment.
✨Tip Number 2
Develop strong customer service skills. Since you'll be interacting with patients regularly, practice engaging with people in a friendly and helpful manner. This will help you stand out as someone who can deliver a delightful customer experience.
✨Tip Number 3
Network with professionals in the pharmacy field. Attend local health fairs or pharmacy-related events to meet pharmacists and other technicians. Building these connections can provide valuable insights and potentially lead to job opportunities.
✨Tip Number 4
Stay updated on pharmacy regulations and best practices. Understanding the legal and ethical standards in pharmacy will demonstrate your commitment to professionalism and patient care, making you a more attractive candidate for the role.
We think you need these skills to ace Pharmacy Technician / Pharm Tech Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the pharmacy technician role. Emphasise any customer service experience, as well as any previous work in healthcare or pharmacy settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your eagerness to learn. Mention specific aspects of Walgreens' training programme that excite you and how you plan to contribute to their patient-centric approach.
Highlight Relevant Skills: In your application, focus on skills such as attention to detail, communication, and teamwork. These are crucial for a pharmacy technician role, especially when interacting with customers and assisting pharmacists.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential in the pharmacy field.
How to prepare for a job interview at Walgreens
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Pharmacy Technician. Familiarise yourself with patient-centric care and how it differs from traditional pharmacy roles. This will help you articulate your understanding during the interview.
✨Showcase Customer Service Skills
Since the role involves engaging with customers, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues or provided exceptional service, as this aligns with Walgreens' focus on delivering a delightful customer experience.
✨Demonstrate Teamwork
Pharmacy Technicians work closely with pharmacists and other staff. Be ready to share examples of how you've successfully collaborated in a team environment. Emphasising your ability to build strong relationships will resonate well with the interviewers.
✨Prepare for Technical Questions
Familiarise yourself with pharmacy systems and processes, as you'll likely be asked about them. Understanding how to process prescriptions and manage inventory will show that you're serious about the role and ready to learn.
