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For Companies At a Glance
- Tasks: Manage pharmacy operations, ensuring smooth workflow and excellent customer service.
- Company: Join Walgreens, a leader in community healthcare with a supportive culture.
- Benefits: Competitive pay, flexible hours, and comprehensive benefits package.
- Why this job: Make a difference in patient care while developing your leadership skills.
- Qualifications: High school diploma and pharmacy technician experience required.
- Other info: Great opportunity for career growth in a dynamic environment.
Overview
Pharmacy Operations Manager role at Walgreens. Responsible for day-to-day non-clinical pharmacy operations, ensuring efficient workflow and a positive patient experience. Reports under the supervision of a pharmacist and may supervise pharmacy technicians and cashiers within company policies and applicable laws.
Responsibilities
- Operate pharmacy systems to obtain patient and drug information and process prescriptions under the supervision of a pharmacist and in accordance with company policies, laws, regulations and business ethics.
- Lead selection, scheduling, and development of pharmacy technician personnel. Provide training, coaching, and performance management and make decisions regarding discipline and termination as appropriate.
- Engage customers and patients by greeting them, assisting with products and services, resolving complaints, and responding to requests to ensure a positive customer experience. Build strong relationships by anticipating needs and promoting pharmacy services.
- Assist the pharmacist in patient care delivery including registration, data entry, preparation of medications, counting, and verification where allowed by law. Support healthcare services such as immunizations and health screenings where permitted.
- Manage core pharmacy workflow and daily schedule, coordinate inventory, ensure cleanliness and stocking of supplies, and oversee non-clinical tasks to maintain efficient operations.
- Recordkeeping and security: assist with required reports and ensure proper recordkeeping and safeguards in collaboration with the Pharmacy Manager.
- Drive technology/process improvements, support change management, and monitor equipment operation and maintenance. Support diversion monitoring and report any concerns to the Pharmacy Manager.
- Ensure accurate processing of insurance claims, follow up with payers, and participate in third-party audits. Support financial analysis and improvements in pharmacy operations and customer service.
- Coordinate off-site immunization clinics and community events as directed, and maintain relationships with retail partners and community outreach efforts.
Qualifications
- Basic: High School Diploma, GED, or equivalent.
- Certification: PTCB or ExCPT (except in Puerto Rico).
- Experience: One year of work experience as a pharmacy technician in a retail or hospital setting.
- Language: Fluent in reading, writing, and speaking English (except in Puerto Rico).
- Schedule: Willingness to work a flexible schedule, including evenings and weekends.
- Immunization: Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System locations).
Preferred Qualifications
- Previous people management/leadership experience.
- Previous Walgreens experience with an Exceeding Expectation on last performance evaluation.
Salary, Benefits, and Availability
This information is provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour – $31.00 per hour. The offered hourly rate depends on geography, skills, education, experience, and other factors. This role will remain open until filled. To review benefits, please visit: jobs.walgreens.com/benefits.
Salary Range: Hourly
Employment type
- Full-time
Job function
- Management and Manufacturing
Referrals increase your chances of interviewing at Walgreens by 2x
Location: Lancaster, SC
1 day ago
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Pharmacy Operations Manager employer: Walgreens
Contact Detail:
Walgreens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pharmacy Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the pharmacy field, especially those who work at Walgreens. A friendly chat can lead to insider info about job openings and even referrals that could boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to pharmacy operations. Think about how you’d handle specific scenarios, like managing a busy pharmacy or resolving customer complaints. We want you to shine!
✨Tip Number 3
Show off your leadership skills! If you've got experience managing teams, be ready to share examples of how you’ve developed staff or improved workflows. Walgreens values strong leaders, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Walgreens team. Let’s get you that Pharmacy Operations Manager role!
We think you need these skills to ace Pharmacy Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pharmacy Operations Manager role. Highlight your relevant experience, especially in pharmacy operations and people management. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just duties. Did you improve workflow efficiency or enhance customer satisfaction? We want to know how you've made a difference in your previous roles!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're serious about joining our team at Walgreens!
How to prepare for a job interview at Walgreens
✨Know Your Pharmacy Operations
Make sure you understand the day-to-day non-clinical pharmacy operations. Familiarise yourself with how to operate pharmacy systems, process prescriptions, and manage workflow. This knowledge will show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Since this role involves supervising pharmacy technicians and cashiers, be prepared to discuss your previous leadership experiences. Think of specific examples where you've trained or managed a team, and how you handled challenges in those situations.
✨Customer Engagement is Key
Highlight your ability to engage with customers and create a positive experience. Prepare examples of how you've resolved complaints or anticipated customer needs in the past. This will demonstrate your commitment to excellent service.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to pharmacy operations. Practice responding to questions about managing inventory, handling insurance claims, or coordinating community events. This will help you think on your feet during the interview.
