At a Glance
- Tasks: Deliver exceptional customer service and assist pharmacists in a dynamic pharmacy environment.
- Company: Join Walgreens, a leading retail pharmacy with a commitment to customer care.
- Benefits: Competitive pay, flexible hours, and opportunities for training and certification.
- Other info: Great opportunity for career growth and development in the healthcare field.
- Why this job: Be part of a team that makes a difference in people's health and well-being.
- Qualifications: Fluent in English and willing to work flexible hours; retail experience preferred.
The predicted salary is between 16 - 16 £ per hour.
- Join to apply for the
- Pharmacy Customer Service Associate role at
- Walgreens
Responsibilities
- Model and deliver a distinctive and delightful customer experience.
- Register sales on assigned cash register and provide courteous, fair, friendly, efficient checkout service.
- Assist the pharmacist, under direct supervision, in the practice of pharmacy, including obtaining patient and drug information and processing prescriptions using pharmacy systems.
- Engage customers and patients by greeting them, offering assistance with products and services, and resolving customer issues to ensure a positive experience.
- Recommend items for sale, trade‑ups and/or companion items, and promote additional products.
- Process customer purchases, collect cash, give change, handle voids, returns, and exchanges, and take customers to the OTC aisle when possible.
- Keep counters, shelves, and displays clean, well merchandised, and properly stocked; perform inventory duties as directed.
- Assist pharmacy personnel with prescription preparation, medication verification, and workflow management.
- Report prescription errors promptly to the pharmacist and adhere to all Walgreens policies and the Pharmacy Code of Conduct.
- Maintain compliance with state and local laws regarding regulated products and other company policies.
- Support general store operations such as photo services, pick‑up responsibilities, and general maintenance.
- Training & Development
- Earn and maintain PTCB certification through the designated state‑required program.
- Attend required training programs and maintain continuing education credits in healthcare and pharmacy.
- Basic Qualifications
- Fluent in reading, writing, and speaking English.
- Willingness to work a flexible schedule, including evenings and weekends.
- Preferred Qualifications
- Minimum of six months experience in a retail environment.
- Prior work experience with Walgreens.
- Strong math skills for accurate prescription filling (counting, measuring, weighing).
- Computer skills and knowledge of store inventory control.
- PTCB certification is a plus.
We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.
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Pharmacy Customer Service Associate employer: Walgreens
Walgreens in Stirling is an excellent employer that values its employees by offering a flexible schedule and competitive pay, making it an ideal workplace for those seeking a balance between work and personal life. The company fosters a supportive work culture where team members can grow through hands-on experience in inventory management and customer service, ensuring that every employee feels valued and empowered to contribute to customer satisfaction.
We think you need these skills to ace Pharmacy Customer Service Associate
Communication Skills
Problem-Solving Skills
Adaptability
Time Management
Attention to Detail
Customer Service
Team Collaboration
