Pharmacy Customer Service Associate

Overview

Walgreens is hiring for a role that supports customer service and pharmacy-related operations. The base pay range is $15.00/hr – $17.50/hr. Your actual pay will be based on your skills and experience.

Base pay range

$15.00/hr – $17.50/hr

Responsibilities

• Models and delivers a distinctive and delightful customer experience; greets customers, engages with them, and assists with products and services.
• Registers sales on the assigned cash register and provides courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under direct supervision, in the practice of pharmacy; uses pharmacy systems to obtain patient and drug information and process prescriptions; adheres to Good Faith Dispensing policies and regulatory requirements.
• Performs duties related to store operations including inventory management, merchandising, pricing, and assisting with displays and resets as directed.
• Provides customer service in the photo area, including digital passport photo service and related products; assists with web order pickups and delivery.
• Handles customer inquiries and resolves issues to ensure a positive customer experience; supports pharmacy workflow and reports prescription errors as needed.

Training & Personal Development

• Earns and maintains PTCB certification through the designated program and/or state required certification/registration.
• Attends training and completes PPLs requested by Manager or corporate; maintains knowledge in healthcare and pharmacy developments.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer prior Walgreens experience, good math and computer skills, and knowledge of store inventory control; PTCB certification is a plus.

Other

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation offered depends on geography, skills, education, experience, and other factors. This role will remain open until filled. For benefits, please review the Walgreens benefits page.