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- Tasks: Deliver exceptional customer service and assist pharmacists in a dynamic pharmacy environment.
- Company: Join Walgreens, a leading pharmacy chain dedicated to health and wellness.
- Benefits: Enjoy flexible hours, training opportunities, and potential for PTCB certification.
- Why this job: Be part of a team that values customer experience and personal growth in healthcare.
- Qualifications: Fluent in English, flexible with hours, and retail experience preferred.
- Other info: This role is open until filled, so apply soon!
The predicted salary is between 20000 - 30000 £ per year.
Join to apply for the Pharmacy Customer Service Associate role at Walgreens.
Responsibilities:
- Models and delivers a distinctive and delightful customer experience.
- Registers sales, provides courteous checkout service, and assists the pharmacist under supervision in pharmacy practice, including using pharmacy systems to obtain patient and drug information and process prescriptions.
Customer Experience:
- Engages customers, resolves issues, and offers assistance to ensure a positive experience.
Operations:
- Provides fast, friendly service, recommends products, handles transactions, maintains store cleanliness, assists with inventory, and supports pharmacy activities including prescription filling and compliance.
Training & Development:
- Earns PTCB certification, attends training, and stays updated on healthcare and pharmacy developments.
Qualifications:
- Fluent in English (except Puerto Rico), willing to work flexible hours, including evenings and weekends.
Preferred Qualifications:
- Experience in retail, prior Walgreens employment, good math and computer skills, inventory control knowledge, and PTCB certification preferred.
This role will remain open until filled.
Benefits details available at jobs.walgreens.com/benefits.
Pharmacy Customer Service Associate employer: Walgreens
Contact Detail:
Walgreens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pharmacy Customer Service Associate
✨Tip Number 1
Familiarise yourself with Walgreens' customer service philosophy. Understanding their approach to customer engagement will help you demonstrate how you can contribute to creating a delightful experience for customers.
✨Tip Number 2
Brush up on your knowledge of pharmacy systems and processes. Being able to discuss how you would assist in prescription processing or handle patient information will show that you're ready to hit the ground running.
✨Tip Number 3
Highlight any previous retail experience during your conversations. If you've worked in a similar environment, share specific examples of how you resolved customer issues or improved service efficiency.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires evenings and weekends, showing your willingness to adapt your schedule can set you apart from other candidates.
We think you need these skills to ace Pharmacy Customer Service Associate
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Pharmacy Customer Service Associate position at Walgreens. Tailor your application to highlight relevant experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, especially in customer service or retail. Highlight any previous roles that involved pharmacy practice or customer engagement.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with Walgreens' commitment to customer service. Mention any specific experiences that demonstrate your ability to engage customers and resolve issues.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Walgreens
✨Showcase Your Customer Service Skills
As a Pharmacy Customer Service Associate, your ability to engage with customers is crucial. Prepare examples of how you've successfully resolved customer issues or provided exceptional service in previous roles.
✨Familiarise Yourself with Pharmacy Operations
Understanding the basics of pharmacy operations can set you apart. Brush up on common pharmacy terms and processes, as well as the role of a pharmacy technician, to demonstrate your knowledge during the interview.
✨Highlight Your Flexibility
Since the role requires flexible hours, be ready to discuss your availability. Emphasise your willingness to work evenings and weekends, which shows your commitment to the job and the team.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, teamwork, and handling difficult situations. Practising your responses will help you feel more confident and articulate during the interview.
