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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist with pharmacy operations.
- Company: Join Walgreens, a leader in retail pharmacy with a focus on community care.
- Benefits: Competitive pay, flexible hours, and opportunities for training and development.
- Why this job: Make a difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Fluent in English and willing to work flexible hours; retail experience preferred.
- Other info: Great opportunity for career growth in a supportive environment.
Overview
Walgreens is hiring for a role that supports customer service and pharmacy-related operations. The base pay range is $15.00/hr – $17.50/hr. Your actual pay will be based on your skills and experience.
Base pay range
$15.00/hr – $17.50/hr
Responsibilities
- Models and delivers a distinctive and delightful customer experience; greets customers, engages with them, and assists with products and services.
- Registers sales on the assigned cash register and provides courteous, fair, friendly, and efficient checkout service.
- Assists the pharmacist, under direct supervision, in the practice of pharmacy; uses pharmacy systems to obtain patient and drug information and process prescriptions; adheres to Good Faith Dispensing policies and regulatory requirements.
- Performs duties related to store operations including inventory management, merchandising, pricing, and assisting with displays and resets as directed.
- Provides customer service in the photo area, including digital passport photo service and related products; assists with web order pickups and delivery.
- Handles customer inquiries and resolves issues to ensure a positive customer experience; supports pharmacy workflow and reports prescription errors as needed.
Training & Personal Development
- Earns and maintains PTCB certification through the designated program and/or state required certification/registration.
- Attends training and completes PPLs requested by Manager or corporate; maintains knowledge in healthcare and pharmacy developments.
Basic Qualifications
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Willingness to work a flexible schedule, including evenings and weekend hours.
Preferred Qualifications
- Prefer six months of experience in a retail environment.
- Prefer prior Walgreens experience, good math and computer skills, and knowledge of store inventory control; PTCB certification is a plus.
Other
We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation offered depends on geography, skills, education, experience, and other factors. This role will remain open until filled. For benefits, please review the Walgreens benefits page.
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Pharmacy Customer Service Associate employer: Walgreens
Contact Detail:
Walgreens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pharmacy Customer Service Associate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Walgreens. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of a Pharmacy Customer Service Associate. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A neat appearance can set the tone for a positive interaction with your potential employer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Pharmacy Customer Service Associate
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you engage with customers and create a delightful experience, just like the role requires!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Pharmacy Customer Service Associate position.
Tailor Your Application: Make sure to customise your application to reflect the specific responsibilities mentioned in the job description. We love seeing candidates who take the time to align their skills with what we’re looking for!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Walgreens
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Pharmacy Customer Service Associate. Familiarise yourself with customer service principles, pharmacy operations, and how to handle common customer inquiries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about delivering a delightful customer experience, be prepared to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you resolved issues or went above and beyond to help someone. This will demonstrate your ability to connect with customers and provide excellent service.
✨Brush Up on Pharmacy Knowledge
While you may not need to be a pharmacy expert, having a basic understanding of pharmacy operations and terminology can set you apart. Research common medications, prescription processes, and the importance of Good Faith Dispensing policies. This knowledge will show that you're proactive and ready to support the pharmacist effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This not only shows your interest but also helps you gauge if Walgreens is the right fit for you. Plus, it gives you a chance to engage with the interviewer and make a memorable impression.
