At a Glance
- Tasks: Provide exceptional customer care and beauty advice while maximising sales.
- Company: Join Walgreens, a trusted name in retail and health services.
- Benefits: Competitive hourly wage, flexible hours, and opportunities for personal development.
- Other info: Great career growth potential in a dynamic environment.
- Why this job: Be part of a vibrant team that inspires beauty and wellness in customers.
- Qualifications: Retail experience and a passion for beauty are essential.
The predicted salary is between 21 - 21 £ per hour.
Job Objectives
Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget.
Demonstrates a passion for beauty and wellness and provides inspirational beauty knowledge and know-how.
Provides customers with solutions for their beauty and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customers’ total look.
Models and delivers a distinctive and delightful customer experience.
Oversees and maintains overall beauty department standards.
Job Objectives
Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget.
Demonstrates a passion for beauty and wellness and provides inspirational beauty knowledge and know-how.
Provides customers with solutions for their beauty and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customers’ total look.
Models and delivers a distinctive and delightful customer experience.
Oversees and maintains overall beauty department standards.
- Job Responsibilities/Tasks
- Customer Experience
- Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options.
- Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary
- Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.
- Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care.
- Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships.
- Engages with omni-channel solutions to enhance customer engagement/experience.
- Locates products in other stores or online if unavailable in the store.
- Operations
- Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care.
- Reviews beauty business on a regular basis to understand performance within store and district in partnership with store leadership.
- Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.
- Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs.
- Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.
- Implements company asset protection procedures to identify and minimize profit loss.
- Processes sales for customers and/or employee purchases on cash register.
- Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.
- Has working knowledge of store systems and store equipment.
- Ensures compliance with state and local laws regarding regulated products (e. g., alcoholic beverages and tobacco products).
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments as assigned.
- Training & Personal Development
- Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty and wellness trends, learning from others, and improving job performance.
- Maintains knowledge of competition, new product/brand launches, and overall industry trends
- Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training.
- Attends training and completes e-learning modules requested by Manager or assigned by Corporate.
- Maintains professional appearance and image in compliance with company guidelines at all times.
- Models and shares behavior with other Beauty and Wellness Consultants; provides training and assistance to new Beauty and Wellness Consultants.
- Works collaboratively with Store Leadership to review goals and maintain product knowledge.
- About Walgreens
Founded in 1901, Walgreens (www. walgreens. com) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.
S. and Puerto Rico.
Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
- Basic Qualifications
- High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care
- Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
- Knowledge of products and brands in order to engage and meet the needs of the customer.
- Experience building and maintaining relationships within a team.
- Basic level PC/tablet skills.
- Requires willingness to work flexible schedule including evenings, weekends, and holidays.
- Must be fluent in reading, writing and speaking English. (Except in Puerto Rico)
- Preferred Qualifications
- Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority.
- Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
- Experience demonstrating makeup application and providing makeovers to customers.
- Experiencing selling Prestige brands.
- Degree from Beauty School.
- Experience with another retailer in the form of an Externship.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.
This role will remain open until filled.
Salary Range
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Beauty and Wellness Consultant in Lewes employer: Walgreens
As a Shift Lead at Walgreens, you will thrive in a dynamic work environment that prioritises customer satisfaction and team collaboration. With comprehensive training programs and opportunities for personal development, you can grow your career while enjoying competitive pay and benefits tailored to support your well-being. Join us in creating a welcoming atmosphere where every team member is valued and empowered to make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty and Wellness Consultant in Lewes
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Walgreens, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Walgreens!
We think you need these skills to ace Beauty and Wellness Consultant in Lewes
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Walgreens, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Walgreens and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Walgreens that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Walgreens
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
