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For Companies At a Glance
- Tasks: Engage customers, handle transactions, and ensure a delightful shopping experience.
- Company: Walgreens is a leading pharmacy chain dedicated to customer service and community health.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for personal development.
- Why this job: Join a vibrant team, gain retail experience, and make a positive impact on customers' lives.
- Qualifications: Fluency in English and a willingness to work flexible hours are essential.
- Other info: This is a temporary role with potential for future opportunities.
Join to apply for the Customer Service Associate – Temporary role at Walgreens.
This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$16.00/hr – $18.00/hr
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Training & Personal Development
- Attends training and completes PPLs requested by Manager or assigned by corporate.
Basic Qualifications
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please visit https://jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser: https://jobs.walgreens.com/benefits
Job details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Other
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Customer Service Associate - Temporary employer: Walgreens
Contact Detail:
Walgreens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate - Temporary
✨Tip Number 1
Familiarise yourself with Walgreens' customer service philosophy. Understanding their approach to customer interactions will help you align your responses during interviews and demonstrate that you can embody their values.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as this will prepare you for potential situational questions in the interview.
✨Tip Number 3
Showcase your flexibility and willingness to work varied hours. Since the role requires evening and weekend availability, be ready to discuss your schedule and how you can meet these needs.
✨Tip Number 4
Network with current or former Walgreens employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Associate - Temporary
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use keywords from the job description, such as 'courteous', 'efficient', and 'customer experience' to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention any previous retail experience and how it has prepared you for this position at Walgreens. Be sure to express your willingness to work flexible hours.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as communication, problem-solving, and teamwork. Provide specific examples of how you've used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service.
How to prepare for a job interview at Walgreens
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues or went above and beyond for a customer.
✨Demonstrate Your Flexibility
The job requires a willingness to work flexible hours, including evenings and weekends. Be ready to express your availability and any previous experience working varied shifts.
✨Familiarise Yourself with Walgreens
Research Walgreens' values and customer service approach. Understanding their commitment to a 'distinctive and delightful customer experience' will help you align your answers with their expectations during the interview.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific customer scenarios. Practice responses that demonstrate your problem-solving skills and ability to maintain a positive attitude under pressure.
