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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist with sales at the checkout.
- Company: Join Walgreens, a leading retail pharmacy committed to customer satisfaction.
- Benefits: Enjoy flexible hours, competitive pay, and great employee perks.
- Why this job: Be part of a vibrant team that values your input and fosters personal growth.
- Qualifications: Fluency in English and a willingness to work evenings and weekends are essential.
- Other info: Open to applicants with diverse backgrounds, including those with prior convictions.
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Training & Personal Development
- Attends training and completes PPLs requested by Manager or assigned by corporate.
Basic Qualifications
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
Preferred Qualifications
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $16.35 – $18 / Hourly #J-18808-Ljbffr
Customer Service Associate employer: Walgreens
Contact Detail:
Walgreens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with customer service best practices. Since the role involves engaging with customers and resolving their issues, understanding how to greet customers warmly and offer assistance proactively will set you apart.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment. Highlight any previous experience where you had to manage multiple tasks simultaneously, as this is crucial for providing efficient service at the checkout.
✨Tip Number 3
Demonstrate your knowledge of the products and services offered. Being able to recommend items and assist customers effectively will not only enhance their experience but also show that you're proactive and knowledgeable.
✨Tip Number 4
Be prepared to discuss your flexibility in working hours. Since the job requires a willingness to work evenings and weekends, expressing your availability can make you a more attractive candidate.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Associate position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully engaged with customers in the past and how you embody the customer service best practices mentioned in the job description.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Walgreens
✨Showcase Your Customer Service Skills
Make sure to highlight any previous experience you have in customer service. Be prepared to share specific examples of how you've resolved customer issues or provided exceptional service in the past.
✨Demonstrate Your Communication Skills
Since this role requires engaging with customers, practice clear and friendly communication. During the interview, maintain eye contact and use a warm tone to convey your enthusiasm for helping others.
✨Familiarise Yourself with the Company
Research Walgreens and understand their values and customer service approach. Being able to discuss how you align with their mission will show your genuine interest in the position.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific customer scenarios. Think of examples where you had to think on your feet or adapt to challenging situations, and be ready to explain your thought process.
