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- Tasks: Engage customers, handle transactions, and ensure a delightful shopping experience.
- Company: Join Walgreens, a leading retail pharmacy with a commitment to customer care.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for personal development.
- Why this job: Be part of a vibrant team that values customer service and community impact.
- Qualifications: Fluency in English and a willingness to work evenings and weekends are essential.
- Other info: No prior experience required; training provided for all new associates.
Join to apply for the Customer Service Associate role at Walgreens
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Join to apply for the Customer Service Associate role at Walgreens
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Training & Personal Development
- Attends training and completes PPLs requested by Manager or assigned by corporate.
Basic Qualifications
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
Preferred Qualifications
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $15 – $17.5 / Hourly
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Customer Service Associate employer: Walgreens
Contact Detail:
Walgreens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with Walgreens' customer service philosophy. Understanding their approach to customer interactions will help you align your responses during interviews and demonstrate that you can embody their values.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as this will prepare you for potential situational questions in the interview.
✨Tip Number 3
Showcase your flexibility and willingness to work varied hours. Since the role requires evening and weekend availability, be ready to discuss your schedule and how you can meet these needs.
✨Tip Number 4
Network with current or former Walgreens employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Associate at Walgreens. Familiarise yourself with their customer service standards and operational procedures to tailor your application accordingly.
Highlight Relevant Experience: If you have previous experience in retail or customer service, be sure to highlight this in your CV and cover letter. Use specific examples that demonstrate your ability to engage with customers and resolve issues effectively.
Showcase Your Skills: Emphasise skills that are crucial for the role, such as communication, problem-solving, and teamwork. Mention any experience you have with cash handling or using store systems, as these are important for the position.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Make sure to mention why you want to work at Walgreens specifically and how you can contribute to delivering a delightful customer experience.
How to prepare for a job interview at Walgreens
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues or provided exceptional service.
✨Demonstrate Your Knowledge of the Company
Research Walgreens and understand their values and customer service philosophy. Mention how you align with their approach to delivering a distinctive and delightful customer experience during the interview.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers, teamwork, and your ability to work under pressure. Practising your responses can help you feel more confident and articulate during the interview.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress in smart casual attire that reflects the company culture and ensure you arrive on time. This shows respect for the interviewer's time and demonstrates your professionalism.
