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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist with sales at the checkout.
- Company: Join Walgreens, a leading retail pharmacy committed to customer satisfaction.
- Benefits: Enjoy flexible hours, competitive pay, and great employee perks.
- Why this job: Be part of a vibrant team that values customer experience and personal growth.
- Qualifications: Fluency in English and a willingness to work evenings and weekends required.
- Other info: Open to applicants with diverse backgrounds, including those with prior convictions.
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Training & Personal Development
- Attends training and completes PPLs requested by Manager or assigned by corporate.
Basic Qualifications
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
Preferred Qualifications
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $15 – $17.5 / Hourly #J-18808-Ljbffr
Customer Service Associate employer: Walgreens
Contact Detail:
Walgreens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with customer service best practices. Since the role involves engaging with customers and resolving their issues, understanding effective communication techniques and how to handle difficult situations can set you apart from other candidates.
✨Tip Number 2
Showcase your ability to work in a team. This position requires collaboration with colleagues to deliver excellent service, so be prepared to discuss any previous experiences where you successfully worked as part of a team.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied hours. Since the job requires working evenings and weekends, mentioning your availability during these times can make you a more attractive candidate.
✨Tip Number 4
Research Walgreens' values and mission. Understanding the company's culture and how they prioritise customer experience will help you align your answers during interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Associate position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to creating a delightful customer experience at Walgreens.
Proofread Your Application: Before submitting your application, take the time to proofread for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Walgreens
✨Showcase Your Customer Service Skills
Make sure to highlight any previous experience you have in customer service. Share specific examples of how you've resolved customer issues or provided exceptional service, as this role heavily focuses on delivering a delightful customer experience.
✨Demonstrate Your Communication Abilities
Since the job requires engaging with customers, practice clear and friendly communication. During the interview, maintain eye contact, smile, and use polite language to convey your interpersonal skills effectively.
✨Familiarise Yourself with the Company
Research Walgreens and understand their values and customer service approach. Being able to discuss how you align with their mission will show your genuine interest in the position and the company.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific customer scenarios. Think of examples from your past experiences where you demonstrated problem-solving skills and a proactive approach to customer needs.