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- Tasks: Engage customers, handle transactions, and ensure a delightful shopping experience.
- Company: Walgreens is a leading pharmacy chain dedicated to customer service and community health.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for personal development.
- Why this job: Join a vibrant team where you can make a difference in customers' lives every day.
- Qualifications: Fluency in English and a willingness to work flexible hours are essential.
- Other info: No prior experience required; perfect for students looking to gain retail experience.
Join to apply for the Customer Service Associate role at Walgreens
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Join to apply for the Customer Service Associate role at Walgreens
This range is provided by Walgreens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$15.00/hr – $17.50/hr
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Training & Personal Development
- Attends training and completes PPLs requested by Manager or assigned by corporate.
Basic Qualifications
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
Preferred Qualifications
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $15 – $17.5 / Hourly
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Customer Service Associate employer: Walgreens
Contact Detail:
Walgreens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with Walgreens' customer service philosophy. Understanding their approach to customer engagement and satisfaction will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as these are likely to come up in your interview. Showing that you can think on your feet will impress the hiring managers.
✨Tip Number 3
Network with current or former Walgreens employees. They can provide valuable insights into the company culture and what it takes to succeed in the role. This information can give you an edge in your application process.
✨Tip Number 4
Be prepared to discuss your availability. Since the role requires flexibility with hours, being upfront about your schedule and willingness to work evenings and weekends can make you a more attractive candidate.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service. Emphasise any previous roles where you engaged with customers, resolved issues, or worked in a retail environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent service in the past and how you can contribute to Walgreens' mission of delivering a delightful customer experience.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, problem-solving, and teamwork. Use keywords from the job description to demonstrate that you understand what Walgreens is looking for.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Walgreens
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Your Knowledge of Walgreens
Research Walgreens and understand their values and customer service philosophy. Mention any specific products or services they offer that you admire, showing your genuine interest in the company.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, conflict resolution, and your ability to work under pressure. Practising your responses can help you feel more confident during the interview.
✨Emphasise Flexibility and Availability
The job requires a flexible schedule, so be sure to highlight your willingness to work evenings and weekends. This shows that you are committed and ready to meet the company's needs.
