Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage customers, process sales, and ensure a delightful shopping experience.
- Company: Walgreens is a leading pharmacy chain dedicated to customer service and community health.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for personal development.
- Why this job: Join a vibrant team, gain retail experience, and make a positive impact on customers' lives.
- Qualifications: Fluency in English and a willingness to work flexible hours are essential.
- Other info: Open to applicants with diverse backgrounds, including those with arrest records.
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Training & Personal Development
- Attends training and completes PPLs requested by Manager or assigned by corporate.
Basic Qualifications
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
Preferred Qualifications
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $15 – $17.5 / Hourly #J-18808-Ljbffr
Customer Service Associate employer: Walgreens
Contact Detail:
Walgreens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with Walgreens' customer service philosophy. Understanding their approach to customer engagement and satisfaction will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as these are likely to come up in interviews. Showing that you can think on your feet will impress the hiring managers.
✨Tip Number 3
Network with current or former Walgreens employees. They can provide valuable insights into the company culture and what it takes to succeed in the Customer Service Associate role. This information can be a game-changer in your application process.
✨Tip Number 4
Be prepared to discuss your availability. Since the role requires flexibility with hours, being upfront about your schedule and willingness to work evenings and weekends can set you apart from other candidates.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use keywords from the job description, such as 'courteous', 'efficient', and 'customer experience' to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've engaged with customers and resolved issues in previous roles, aligning your experiences with Walgreens' values.
Highlight Flexibility: Since the role requires a willingness to work flexible hours, make sure to mention your availability in your application. This shows that you are adaptable and ready to meet the company's needs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in customer service roles.
How to prepare for a job interview at Walgreens
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues or provided exceptional service.
✨Demonstrate Your Knowledge of the Company
Research Walgreens and understand their values and customer service philosophy. Mention how you align with their mission to deliver a distinctive and delightful customer experience during the interview.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various customer scenarios. Practice responses to common situations, such as dealing with difficult customers or managing multiple tasks at once.
✨Exhibit a Positive Attitude
A friendly and approachable demeanor is crucial for this role. During the interview, maintain eye contact, smile, and engage with the interviewer to convey your enthusiasm for the position.
