Certified Pharmacy Technician

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• Develops strong relationships with most valuable customers.

Operations

• Under the supervision of the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required.
• Handles telephone calls that do not require personal attention of the pharmacist.
• Processes manual claims for third party program prescription services in a timely and efficient manner.
• Assists and supports Pharmacy Department on inventory management activities.
• May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients.
• Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
• Attends training and completes PPLs requested by Manager and acquires continuing education credits.
• Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Prefer good math skills so they can fill prescriptions accurately.
• Prefer good computer skills.
• Prefer the knowledge of store inventory control.
• Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.