Registered Manager in Guildford

Company Overview

Walfinch Reigate & Horsham is a family-run and owned private home care business operating across Surrey and West Sussex. We are a National brand providing the highest level of quality, compassionate hourly and live-in care. We provide care for a range of specialist conditions to enable elderly and vulnerable people to continue living independently at home. Every Walfinch caregiver is DBS checked and required to complete our industry-leading training course so you can be sure of the highest quality care in Reigate, Dorking, Brockham, Betchworth, Redhill, Crawley, Horsham, East Grinstead, Gatwick, Oxted and beyond.

Summary

The Registered Manager is responsible for providing high quality home care services to support clients, ensuring they receive the best quality of life. The Registered Manager is directly accountable to the Franchisee and the care regulator. The Registered Manager is responsible for efficiently managing the day-to-day running of the business by allocating resources, monitoring performance, and delivering high quality, safe and effective home care services to clients within budget and maintaining the company’s values. Additionally, the Registered Manager is responsible for managing all aspects of the staff team and providing strong leadership, so staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.

The Registered Manager’s duties include:

• Ensuring the safe delivery of the service in line with legislative requirements and company policy and procedures.
• Undertaking training and development to keep up to date with the law, best practice and changes in company policy and apply this knowledge to the day-to-day management and delivery of care.
• Understanding and monitoring health and safety in the workplace and the field and acting as a lead for infection prevention and control.
• Maintaining full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the business.
• Implementing quality management and improvement systems, effectively managing complaints and incidents, and carrying out investigations relating to the quality of the service and using findings to make improvements.
• Being prepared to work flexibly to ensure the safe delivery of the service.
• Promoting the rights of each client and keeping their wishes at the centre of their care and support.
• Carrying out a full assessment of each client’s needs and associated risk prior to each service commencing, identifying what the client would like to achieve from their care and support.
• Overseeing the writing of individually tailored care and support plan with the client and/or their chosen representative that respects the client's wishes and promotes their dignity and privacy.
• Providing clients, and where appropriate, their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.
• Applying excellent communication skills with clients, their families and representatives, staff, and other health and social care professionals to deliver high-quality home care services.
• Keeping all information about clients, their representatives, and their families secure and confidential except where policy requires sharing to protect the interests of clients.
• Managing the effective recruitment, induction, and training of the office team (e.g., coordinator(s), supervisor(s), and support staff) and carers.
• Ensuring there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times and implementing company policy and procedures in relation to managing absence, disciplinary, capability, and grievance matters.
• Providing information, guidance, and ongoing supervision to enable staff to carry out their roles effectively and safely.
• Carrying out appraisals and monitoring of staff performance.
• Ensuring all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when carers are sick or absent.
• Attending external meetings and representing the service in a positive manner.
• Participating in the growth and development of the business and working with the franchise owner to achieve key performance targets.

Personal attributes

• Compassionate and caring, with a kind and supportive nature towards those in need of care.
• Professional and respected, exhibiting excellent time management, reliability, and understanding of professional boundaries.
• Innovative problem-solver who can think outside of the box to identify solutions and opportunities.
• Supportive team player with strong communication skills and emotional intelligence.
• Fun and passionate about bringing joy and happiness to clients' lives.

Knowledge & understanding

• Relevant social care and management qualifications or willingness to obtain them.
• Excellent understanding of home care services and the needs of those requiring care and support at home.
• Strong understanding of high-quality person-centred care and support, as well as anti-discriminatory care practice.
• Good understanding of regulatory responsibilities of a registered manager and domiciliary care law.
• Knowledge of confidentiality, health and safety matters, risk management, abuse recognition, and safeguarding procedures.

Experience and skills

• Excellent communication skills and experience building positive working relationships with service users, their families, staff, and other health and social care professionals.
• Ability to provide support for clients' daily living with dignity, respect, and independence while maintaining privacy and choice.
• Experience in care services, risk assessment, and individual care and support.
• Effective planning and organization skills to ensure high-quality service delivery.
• Strong administrative and computer literacy skills.
• Experience managing and developing an effective staff team, including recruitment, training, supporting, and supervising staff.
• Ability to maintain clear and accurate records and follow statutory reporting procedures.
• Ability to implement policies, procedures, and instructions effectively.

Additional requirements

• Flexibility and commitment to ongoing training and development.
• Satisfactory criminal records check and evidence of not being barred from working with vulnerable people.
• Full driver's license with no more than 6 points, Class 1 business insurance, and current MOT if using a personal vehicle for business purposes.

Health and Safety

To comply with the Health and Safety at Work etc. Act 1974 and to take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.

Equality and Diversity

To always carry out their responsibilities in line with Equal Opportunities Policy and Procedure.

Confidentiality

To maintain confidentiality of information relating to clients, staff, and other users of the services in accordance with the Data Protection Act 2018 and GDPR regulations including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.

General

This job description is not intended to be exhaustive. You may be required to perform any other duties as the organisation may require. You undertake to work to the best of your ability and use your best endeavours to promote, develop and extend the employer's organisation and interests.

Conditions

All offers of employment are conditional on you demonstrating your eligibility to work in the UK. Offers are also conditional on receipt of a minimum of two satisfactory references, covering at least the last three years on employment, with any gaps in employment history being explained satisfactorily. Whether references are deemed satisfactory is at the discretion of the organisation.

Convictions

During the recruitment process, we will ask job applicants to disclose any unspent convictions but will not ask job applicants questions about spent convictions, nor expect them to disclose any spent convictions, unless the job is exempt under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. If the position is identified as being exempt, the applicant will be required to undergo a DBS check, and this will also form a condition of employment.

If you have any questions or would like some further information on the role, please press 'APPLY' now and we can arrange a phone call at your earliest convenience. Be sure to also check out our Instagram and Facebook pages by searching ‘Walfinch Reigate.’ We can’t wait to hear from you Interested? Apply now! recruit.reigate@walfinch.com