Training Services Manager

Location: Permanent Full Time

Salary: £52,107 rising to £59,558

Contract: Newport

Closing date: 17 November 2025

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Who are we? We are a gas distribution business that services the gas infrastructure across Wales and the south‑west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon‑free vision for 2050.

What we’re looking for? The Training Services Manager is responsible for the effective management of all training facilities and the lifecycle of associated commercial contracts for the provision of training services. The primary responsibilities of the role include:

• Commercial Contract Management
• Training Facilities/Centres & all associated Accreditations
• Future of Energy
• Budget Management

Commercial Contract Management: Lead contact for the provision of training services, valued up to £2 million. Subject Matter Expert for the procurement negotiation, and management of commercial contracts relating to the provision of training services, with appropriate due diligence and onboarding. Ensure service level agreements (SLAs), performance monitoring and routes for colleague feedback are in place, measurable and effective.

Training Centre Management: Oversee the day‑to‑day operations and maintenance of all training premises, ensuring sites are safe, functional and compliant. Develop and implement strategic initiatives that enhance operational efficiency, address emerging energy challenges, and elevate the learner experience.

Future of Energy: Support with the development of the future of skills strategy for WWU. Support the business with training and development for new products, techniques, training facilities and updates, as required.

You’ll need to have:

• Knowledge of supplier performance management, SLAs, and contract lifecycle processes.
• Understanding of property/facility compliance, health, safety and environmental in a workplace setting.
• Experience in applying for and maintaining centre approval with awarding organisations (e.g., City & Guilds, EUS, NPORS, or other industry specific bodies).
• Full UK Driving License.
• Experience in a training or education environment, developing training facilities OR experience of contract negotiation, supplier management and contract lifecycle process.
• Experience working across multiple sites.
• Excellent stakeholder management skills.
• Proficiency in MS Office (including Word, Outlook and Excel) and Power BI.

The following is desirable:

• Level 4 Award in Internal Quality Assurance of Assessment Processes and Practice.
• Contract Management = CIPS Level 4 or ILM Level 5 in Contract Management (or equivalent) OR Facilities Management = IWFM Level 4 or NEBOSH Level 3 (or equivalent).

We would also love to hear about anything else you feel you could add or bring to the role! As we are a safety critical organisation, all offers of employment are subject to pre‑employment drug & alcohol screening.

What’s in it for you?

• A competitive salary starting at £52,107 rising to £59,558
• Hybrid working
• Flexible working opportunities
• 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs
• Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
• 14× salary Life Insurance linked to membership of the Retirement Savings Plan
• “Choices” flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash‑plans
• Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
• Enhanced pay for parental leave
• Retail discounts and cashback scheme
• Friends & Family Discount for Three Mobile and Broadband
• Colleague recognition including Annual Celebrating Excellence Awards
• Living Wage Accredited Employer
• Award winning employer for ‘Outstanding Contribution to Workplace Health and Wellbeing’ and leading the industry in championing equality, diversity and inclusion
• Annual salary review
• Discretionary annual bonus
• Company Sick Pay
• In‑house Occupational Health Team
• Employee Assistance Programme
• Comprehensive training

The way we do things: Our Ambition, Priorities and Values inform everything we do as a business – from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential. We are focused on creating a culture where it doesn’t matter about gender, race, sexuality or disability; it’s about our colleagues’ skills, the way we do things and how we live our values.

Interested? If you think you’d make a good addition to the team, we would love to hear from you! To apply, click the link below. If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us at recruitment@wwutilities.co.uk or on 07971 038 982. You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.