Technical Operations Team Member - Automation - Newport, South Wales

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Who are we?

We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.

What we’re looking for?

We are looking for a Technical Operations Team Member to focus on the design, development and maintenance of automation tooling across our environment. The tooling will cover everything from tools for our support partners to utilise when performing certain actions, to scripts for the Technical Operations team to use for the deployment and maintenance of the environment.

As part of a newly expanding operations team, this position provides an opportunity to play a key role in ensuring the smooth operation of IT services in a business that provides Critical National Infrastructure (CNI) (NB: This role will be involved with both the Business and CNI environments at WWU).

If you are enthusiastic about writing code to automate tasks, address complex IT challenges and wanting to learn something new every day, this role is an ideal fit.

We’ll trust you to:

• Design and deliver the automation of our servers, storage, networks, monitoring systems and security posture. Many of the activities will utilise PowerShell, but some activities will involve other languages such as Terraform, Python, Perl, and Bash. The scope will include creating tooling for support staff to interact with as well as scripts for other technical operations staff to utilise.
• Support the delivery and maintenance of secure solutions within a highly regulated and critical infrastructure environment, ensuring compliance with security standards.
• Assist in optimising service resilience and minimising cloud service costs by monitoring, automating, and optimising resources.
• Have experience with creating automation tooling for Windows Operating Systems, Unix/Linux systems, Active Directory, Entra ID, Microsoft 365, and related technologies.
• Have the ability to write clear, detailed, and comprehensive technical documentation, including system configurations, processes, and troubleshooting guides.

Proven experience in Technical Operations or a related IT role, demonstrating expertise in system administration and infrastructure support.

• Proven experience with PowerShell scripting, Git, Terraform, and Azure is a must.
• Experience with other scripting languages (i.e. Python, Perl and Bash scripting) is highly desirable.
• Experience with Pester is highly desirable.
• Experience with Intune is highly desirable.

We would also love to hear about anything else you feel you could add or bring to the role!

As we are a safety critical organisation, all offers of employment are subject to pre-employment drug & alcohol screening.

What’s in it for you?

• A competitive salary starting at £60,000 rising to £69,000.
• Flexible working opportunities
• 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs
• Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% – totalling 15%
• 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
• “Choices” flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
• Access to our Financial Wellbeing Programme – allowing you to manage your benefits flexibly to suit your financial needs
• Enhanced pay for parental leave
• Retail discounts and cashback scheme
• Friends & Family Discount for Three Mobile and Broadband
• Colleague recognition including Annual Celebrating Excellence Awards
• Living Wage Accredited Employer
• Award winning employer for ‘Outstanding Contribution to Workplace Health and Wellbeing’ and leading the industry in championing equality, diversity and inclusion
• Annual salary review
• Discretionary annual bonus
• Company Sick Pay
• In-house Occupational Health Team
• Employee Assistance Programme

The way we do things

Our Ambition, Priorities and Values inform everything we do as a business – from our strategic planning to the performance management of our colleagues. Our values underpin everything we do, and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.

We are focused on creating a culture where it doesn’t matter about gender, race, sexuality or disability; it’s about our colleagues’ skills, the way we do things and how we live our values.

If you think you’d make a good addition to the team, we would love to hear from you!

To apply, click the link below.

If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us at or on 07971 038 982.

You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.

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