Wales & West Utilities Limited in Newport seeks a Service Delivery Manager to own end-to-end IT service performance across partner-delivered services. You will ensure SLAs, KPIs and contractual commitments are met, translating technical performance into business outcomes and driving continual service improvement.
You’ll collaborate with IT, Commercial & Contracts teams and partners, maintain a Service Catalogue, and lead discussions to optimise service delivery for customers and colleagues.
#J-18808-Ljbffr
IT Service Delivery Manager - SIAM Leader, Flexible in Newport employer: Wales & West Utilities Limited
Wales & West Utilities Limited is an excellent employer, offering a supportive work culture that prioritises employee development and customer satisfaction. With a focus on collaboration and communication, employees are encouraged to grow their skills in a dynamic environment, all while contributing to essential services in the community. The competitive salary and commitment to staff well-being make this role particularly rewarding for those passionate about customer service in the gas utilities sector.
Contact Details:
Wales & West Utilities Limited Recruitment Team
