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- Tasks: Join our team as a Trainee First Call Operative, responding to gas emergencies and ensuring community safety.
- Company: We are a leading gas distribution business in Wales and the south-west of England, committed to sustainability.
- Benefits: Enjoy competitive pay, flexible benefits, 25 days leave, and a supportive work environment.
- Why this job: Make a real impact in your community while developing your skills in a rewarding and inclusive culture.
- Qualifications: You need at least one ACS qualification and a full driving licence; teamwork and customer service skills are essential.
- Other info: We offer comprehensive training, a company vehicle, and a commitment to diversity and inclusion.
The predicted salary is between 32200 - 33800 ÂŁ per year.
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Who are we?
We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.
What weâre looking for?
We\’re looking for experienced gas engineers to play a big part in keeping the communities we serve safe.
Weâll trust you to:
- Play a key role in the gas emergency service responding to gas leaks and emergencies reported by members of the public.
- Participate in the provision of an emergency service which must be delivered in a safe, cost effective and efficient manner,
- Classify and, where appropriate, defer gas escapes, testing, survey and detection and diagnostic work in gas consumers premises and on our network.
- Install, maintain, replace and remove gas meters.
You can read a full job description here.
Youâll need to have:
- A minimum of one ACS qualification â such as: MET1 & CMA1, CCN1, CMET, Appliances etc
- A full valid driving licence
- A willingness to work various shift patterns which includes weekend and evening work, and participation in a 24/7 standby rota.
- Have the energy to work in all weather conditions.
- Be able to work well as part of a team.
- Have a keen sense of pride in delivering great customer service.
- Be fully committed to undertaking the necessary training and upskilling.
We would also love to hear about anything else you feel you could add or bring to the role!
As we are a safety critical organisation, all offers of employment are subject to pre-employment drug & alcohol screening.
Whatâs in it for you?
- Average earnings *ÂŁ47k pa based on a fully qualified operational engineer (*basic starting salary of ÂŁ38,208 pa, rising to ÂŁ40,617 pa plus overtime and shift premium payments when fully qualified operational)
- A structured pay & competency framework which rewards skills, competence and enables development and career progression.
- Additional earnings through the standby rota plus overtime and additional work available
- 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs
- Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% – totalling 15%
- 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
- âChoicesâ flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans.
- Access to our Financial Wellbeing Programme – allowing you to manage your benefits flexibly to suit your financial needs.
- Enhanced pay for parental leave
- Retail discounts and cashback scheme
- Friends & Family Discount for Three Mobile and Broadband
- Colleague recognition including Annual Celebrating Excellence Awards
- Living Wage Accredited Employer
- Award winning employer for âOutstanding Contribution to Workplace Health and Wellbeingâ and leading the industry in championing equality, diversity and inclusion.
- Annual salary review
- An opportunity to earn a monthly bonus via our incentive scheme.
- Company Sick Pay
- In-house Occupational Health Team
- Employee Assistance Programme
- Comprehensive training
- Company vehicle (including vehicle insurance & fuel card), tools, Personal Protective Equipment (PPE) and uniform.
The way we do things
Our Ambition, Priorities and Values inform everything we do as a business â from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.
We are focused on creating a culture where it doesnât matter about gender, race, sexuality or disability; itâs about our colleaguesâ skills, the way we do things and how we live our values.
You can find out morehere.
Interested?
If you think youâd make a good addition to the team, we would love to hear from you!
To apply, click the link below.
If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us atrecruitment@wwutilities.co.ukor on 07971 038 982.
You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.
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Trainee First Call Operative employer: Wales & West Utilities
Contact Detail:
Wales & West Utilities Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Trainee First Call Operative
â¨Tip Number 1
Familiarise yourself with the specific ACS qualifications required for the role, such as MET1 & CMA1 or CCN1. Highlighting your relevant certifications during any discussions can set you apart from other candidates.
â¨Tip Number 2
Demonstrate your commitment to safety and customer service in your conversations. Share examples of how you've handled emergencies or provided excellent service in previous roles to show you're a great fit for the gas emergency service.
â¨Tip Number 3
Be prepared to discuss your flexibility regarding shift patterns and standby duties. Showing that you're willing to adapt to various working hours will demonstrate your dedication to the role and the team.
â¨Tip Number 4
Research our company values and culture before your interview. Being able to articulate how your personal values align with ours will help you stand out as a candidate who is not only qualified but also a good cultural fit.
We think you need these skills to ace Trainee First Call Operative
Some tips for your application đŤĄ
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills and qualifications that the company is looking for, such as ACS qualifications and customer service experience.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Trainee First Call Operative role. Emphasise any relevant gas engineering experience and your ability to work in various shift patterns.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention specific examples of how your background makes you a great fit for the position and express your commitment to safety and customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wales & West Utilities
â¨Know Your Qualifications
Make sure you are familiar with your ACS qualifications, such as MET1 & CMA1, CCN1, and CMET. Be prepared to discuss how these qualifications make you a suitable candidate for the role of Trainee First Call Operative.
â¨Demonstrate Teamwork Skills
Since the job requires working well as part of a team, think of examples from your past experiences where you successfully collaborated with others. Highlight your ability to communicate effectively and support your colleagues.
â¨Show Commitment to Safety
As this is a safety-critical role, be ready to discuss your understanding of safety protocols and your commitment to maintaining a safe working environment. Share any relevant experiences that demonstrate your dedication to safety.
â¨Express Customer Service Enthusiasm
The role involves delivering great customer service, so prepare to talk about your approach to customer interactions. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
