At a Glance
- Tasks: Coordinate repairs and maintenance to improve residents' lives across Wales.
- Company: Award-winning organisation dedicated to community service and support.
- Benefits: Competitive salary, generous leave, pension options, and professional development opportunities.
- Other info: Join a dynamic team with excellent career growth and training opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in building maintenance and strong customer service skills required.
The predicted salary is between 30178 - 33215 £ per year.
The Opportunity
We have an exciting 12 month opportunity for an individual looking to make a real difference to the lives of residents and communities across Wales. As our Repairs Coordinator, you will support our two award‑winning companies to make a real difference to people’s lives, homes and communities across Wales. Our busy team is at the very forefront of service delivery. We are dealing with repairs, servicing and safety testing, working closely with our subsidiary contractors to ensure that we complete maintenance requests and compliance tasks as efficiently as possible. Our aim is to turn up when we say we will, do the right work and do a good job so we don’t have to return. You will be critical in helping us to achieve and maintain this standard.
Are you genuinely passionate about making a difference to our residents and able to use your initiative to deliver top quality customer service? Someone that has a positive and flexible attitude, with strong values that align well to ours?
Do you have:
- A strong customer focused and empathetic approach to dealing with customers?
- The ability to work as part of a very busy team as well as to work alone and therefore capable of organising your workload and making decisions?
- Excellent communication skills?
- Excellent administrative skills to support the team?
- Strong attention to detail?
What will you be doing?
- You will ensure we deliver excellent repairs, testing and servicing services to our customers.
- To be part of the in‑house repairs teams who deliver customer focused services, maximising opportunities to achieve improved VFM and high levels of customer satisfaction.
- To be part of the team responsible for the effective delivery of the reactive electrical and heating repairs service.
- To lead on the delivery of electrical and gas safety tasks.
- To support the delivery of the servicing and testing of critical components and systems.
- To assist with the delivery of a comprehensive Asset Management Strategy (AMS) to ensure an understanding of the asset portfolio, performance and investment profile.
- To take personal responsibility for dealing with resident queries.
Who are we looking for?
To succeed in this role, you will have a genuine passion and interest in what we do as an organisation with an understanding of repairs, maintenance and compliance within a social housing environment. You will be part of a busy team whose primary focus is to respond to residents’ repair requests and organise compliance related tasks across the whole of Wales. This will involve answering calls, responding to emails and dealing with complex and at times, challenging situations. Whilst all the time endeavouring to deliver the best possible service to our customers. We are looking for someone with a real desire to make a difference and can use their initiative to deliver top quality customer service. If you have IT skills, common sense and a flexible ‘can‑do’ attitude then we want to hear from you.
Qualifications
To help us deliver an excellent service you must have a proven track record in the following:
- An understanding of building maintenance, ideally working within a customer focused housing repair and maintenance team.
- Ability to collect, record and monitor data.
- Ability to use ICT software programmes effectively.
- A customer focused and empathetic approach to dealing with residents.
- The ability to work under pressure effectively.
What’s in it for you?
- Salary £30,178 - £33,215 per annum
- Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
- 25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.
- 9 Bank Holidays per annum, including an extra day at Christmas!
- Opportunities to develop and grow
- Regular feedback, training and support from your manager and team
- Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit
- And lots more
Successful candidates will be required to undertake a DBS check due to the nature of the role.
Closing date Sunday, 28th June 2026
Assessment date Thursday, 9th July 2026
Repairs Coordinator / Cydlynydd Atgyweirio employer: Wales & West Housing
Join a dynamic and passionate team dedicated to making a real difference in the lives of residents across Wales. As a Repairs Coordinator, you will benefit from a supportive work culture that prioritises employee growth, offering extensive training and development opportunities, alongside a generous benefits package including 25 days annual leave, a choice of pension schemes, and comprehensive health support. This role not only allows you to contribute to community well-being but also provides a fulfilling career path in a collaborative environment focused on delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Coordinator / Cydlynydd Atgyweirio
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Wales & West Housing, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Repairs Coordinator / Cydlynydd Atgyweirio at Wales & West Housing.
We think you need these skills to ace Repairs Coordinator / Cydlynydd Atgyweirio
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Wales & West Housing
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
