At a Glance
- Tasks: Coordinate repairs and maintenance to improve residents' lives across Wales.
- Company: Award-winning organisation dedicated to community service and support.
- Benefits: Competitive salary, generous leave, pension options, and professional development opportunities.
- Other info: Join a dynamic team with excellent career growth and training opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in building maintenance and strong customer service skills required.
The predicted salary is between 30178 - 33215 £ per year.
The Opportunity
We have an exciting 12 month opportunity for an individual looking to make a real difference to the lives of residents and communities across Wales. As our Repairs Coordinator, you will support our two award‑winning companies to make a real difference to people’s lives, homes and communities across Wales. Our busy team is at the very forefront of service delivery. We are dealing with repairs, servicing and safety testing, working closely with our subsidiary contractors to ensure that we complete maintenance requests and compliance tasks as efficiently as possible. Our aim is to turn up when we say we will, do the right work and do a good job so we don’t have to return. You will be critical in helping us to achieve and maintain this standard.
Are you genuinely passionate about making a difference to our residents and able to use your initiative to deliver top quality customer service? Someone that has a positive and flexible attitude, with strong values that align well to ours?
Do you have:
- A strong customer focused and empathetic approach to dealing with customers?
- The ability to work as part of a very busy team as well as to work alone and therefore capable of organising your workload and making decisions?
- Excellent communication skills?
- Excellent administrative skills to support the team?
- Strong attention to detail?
What will you be doing?
- You will ensure we deliver excellent repairs, testing and servicing services to our customers.
- To be part of the in‑house repairs teams who deliver customer focused services, maximising opportunities to achieve improved VFM and high levels of customer satisfaction.
- To be part of the team responsible for the effective delivery of the reactive electrical and heating repairs service.
- To lead on the delivery of electrical and gas safety tasks.
- To support the delivery of the servicing and testing of critical components and systems.
- To assist with the delivery of a comprehensive Asset Management Strategy (AMS) to ensure an understanding of the asset portfolio, performance and investment profile.
- To take personal responsibility for dealing with resident queries.
Who are we looking for?
To succeed in this role, you will have a genuine passion and interest in what we do as an organisation with an understanding of repairs, maintenance and compliance within a social housing environment. You will be part of a busy team whose primary focus is to respond to residents’ repair requests and organise compliance related tasks across the whole of Wales. This will involve answering calls, responding to emails and dealing with complex and at times, challenging situations. Whilst all the time endeavouring to deliver the best possible service to our customers. We are looking for someone with a real desire to make a difference and can use their initiative to deliver top quality customer service. If you have IT skills, common sense and a flexible ‘can‑do’ attitude then we want to hear from you.
Qualifications
To help us deliver an excellent service you must have a proven track record in the following:
- An understanding of building maintenance, ideally working within a customer focused housing repair and maintenance team.
- Ability to collect, record and monitor data.
- Ability to use ICT software programmes effectively.
- A customer focused and empathetic approach to dealing with residents.
- The ability to work under pressure effectively.
What’s in it for you?
- Salary £30,178 - £33,215 per annum
- Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
- 25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.
- 9 Bank Holidays per annum, including an extra day at Christmas!
- Opportunities to develop and grow
- Regular feedback, training and support from your manager and team
- Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit
- And lots more
Successful candidates will be required to undertake a DBS check due to the nature of the role.
Closing date Sunday, 28th June 2026
Assessment date Thursday, 9th July 2026
Repairs Coordinator / Cydlynydd Atgyweirio employer: Wales & West Housing
Join a dynamic and passionate team dedicated to making a real difference in the lives of residents across Wales. As a Repairs Coordinator, you will benefit from a supportive work culture that prioritises employee growth, offering extensive training and development opportunities, alongside a generous benefits package including 25 days annual leave, a choice of pension schemes, and comprehensive health support. This role not only allows you to contribute to community well-being but also provides a fulfilling career path in a collaborative environment focused on delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Coordinator / Cydlynydd Atgyweirio
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they impact residents and communities. This will help you tailor your approach during interviews and show that you're genuinely passionate about making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with residents and contractors, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've successfully managed workloads or resolved issues in the past. This will demonstrate your ability to handle the busy environment of a Repairs Coordinator.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a positive impact on the lives of residents across Wales.
We think you need these skills to ace Repairs Coordinator / Cydlynydd Atgyweirio
Some tips for your application 🫡
Show Your Passion:Let us see your genuine passion for making a difference in the lives of residents. Share any relevant experiences that highlight your commitment to customer service and community support.
Tailor Your Application:Make sure to tailor your application to the role of Repairs Coordinator. Highlight your understanding of building maintenance and how your skills align with our mission to deliver excellent service.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make your skills and experiences stand out, especially those related to customer service and teamwork.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Wales & West Housing
✨Know Your Stuff
Make sure you understand the basics of building maintenance and repairs. Brush up on common issues residents face and how to resolve them. This will show your genuine passion for making a difference in people's lives.
✨Show Off Your Customer Service Skills
Prepare examples of how you've dealt with challenging customer situations in the past. Highlight your empathetic approach and ability to stay calm under pressure. This role is all about delivering top-notch service, so let that shine through!
✨Be Organised and Proactive
Demonstrate your ability to manage your workload effectively. Think of times when you’ve successfully juggled multiple tasks or made decisions independently. This will reassure them that you can handle the busy environment they mentioned.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Good communication is key in this role, especially when dealing with residents and contractors. Consider doing mock interviews with friends to refine your delivery.
