Head of Housing Management (North & Supported)

Job Advert

Head of Housing Management (North & Supported) / Pennaeth Rheoli Tai (Y Gogledd a Llety â Chymorth)

The Opportunity

Our purpose is to deliver an excellent housing service, supporting residents to live well in their homes, and as part of their community, for as long as they wish. We are now looking for an inspiring senior leader to help us do exactly that as our new Head of Housing Management (North & Supported).

This is a unique opportunity to lead our housing teams in North Wales, alongside our Supported Housing, Extra Care and Catering services across Wales. You will shape high-quality housing and tenancy services that put what matters to residents at the heart of everything we do, while driving continuous improvement and value for money.

As part of the leadership team for Housing, you will work closely with the Director of Housing & Communities, the Head of Housing Management (South, Mid and West) and the Head of Housing Support Services, as well as senior leaders across the wider Group. Your influence will reach beyond your own geography, helping to improve performance and outcomes across our whole Housing system.

Who We Are Looking For

You will be a confident, people-focused leader who combines strong technical housing knowledge with a passion for resident-led services. We would love to hear from you if you have:

• Proven ability to lead, motivate and develop multi-disciplinary teams, modelling positive leadership behaviours and fostering an inclusive culture that supports staff wellbeing and growth.
• In-depth knowledge of housing legislation, including the Renting Homes (Wales) Act 2016, tenancy management, safeguarding and ASB processes, and the ability to interpret and apply policy change.
• Strong analytical and problem-solving skills, using data and evidence to make informed, timely decisions and balance short-term needs with long-term priorities.
• A track record of accountability for value for money and the efficient use of resources.
• Excellent communication and engagement skills, building trust through active listening, applying reasonable adjustments and championing resident-led solutions.
• The ability to build and maintain effective partnerships internally and externally, including with Welsh Government and local authorities.
• Confidence using, or willingness to learn, Microsoft 365 tools such as Outlook, Teams, SharePoint, Excel, Word and Power BI.

It would be great if you also bring familiarity with housing sector operations, the ability to communicate in spoken and/or written Welsh, and evidence of continuing professional development.

What You Will Be Doing

• Leading our regional housing teams in North Wales and our Supported Housing, Extra Care and Catering teams across Wales, managing two Regional Housing Managers, a Supported Housing Manager and a Catering Operations Manager.
• Ensuring the effective delivery of high-quality housing and tenancy management services, including rent collection, tenancy, debt and money advice, and efficient lettings that build strong demand for all our homes.
• Delivering effective ASB, tenancy management and safeguarding services that meet individual needs, with appropriate risk mitigation and interventions.
• Leading estate management and resident-led engagement, so the needs and priorities of our communities are well understood and delivered to.
• Shaping and delivering our supported housing, Extra Care and catering services, determining the right offerings and delivery models to ensure resident satisfaction, quality, food safety, affordability and value for money.
• Providing technical leadership to ensure compliance with the Renting Homes (Wales) Act 2016 and other relevant legislation and overseeing third-party support contracts and returns to funding and regulatory bodies.
• Driving continuous improvement using Systems Thinking, spending time 'in the work', learning from complaints and using data to measure what matters to residents.
• Supporting, coaching and developing your managers through regular Development Conversations, and creating a positive culture where staff are empowered to do the right thing.
• Contributing to strategic and corporate planning as an active member of the Operations Management Group, deputising for the Director of Housing and Communities, and representing the Group at regional and national events.

Good to Know

• Salary: £67,996 - £76,932 per annum.
• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service, with the ability to buy and sell up to 5 days (pro rata), as well as time off for volunteering, health screening and more.
• 9 Bank Holidays per annum, including an extra day at Christmas!
• Opportunities to develop and grow.
• Regular feedback, training and support from your manager and team,
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.
• You will need a current full car driving licence and be able to travel across Wales, including occasional overnight stays.
• This role requires a Basic DBS check.

Who are Wales & West Housing (WWH)?

We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate.

Want to find out more?

For further information about the role please why not arrange aninformal conversationwith Bridget Garrod on Bridget.Garrod@wwha.co.uk or you can find out lots more in the recruitment pack.

Closing date for applications:

Monday, 30th November 2026

Assessment dates:

Monday, 7th December 2026