At a Glance
- Tasks: Coordinate property compliance activities to ensure residents' safety and satisfaction.
- Company: Join a leading housing provider in Wales focused on community and support.
- Benefits: Enjoy competitive salary, generous leave, pension options, and professional development opportunities.
- Other info: Dynamic team culture with opportunities for growth and regular feedback.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Organisational skills, customer service experience, and knowledge of compliance standards required.
The predicted salary is between 30178 - 33215 € per year.
This is a great opportunity to join our Property Compliance team and play an important part in helping keep residents safe in their homes. As a Property Compliance Coordinator, the role supports the delivery of regular servicing and compliance activities, making sure landlord responsibilities are met while keeping residents at the centre of the service.
Working alongside colleagues, residents and contractors, the role helps ensure compliance programmes run smoothly, information is kept up to date and services are delivered in a professional and caring way.
What will you be doing?
As Property Compliance Coordinator, the role helps keep residents safe by making sure required servicing, inspections and testing are carried out across our homes. Regular servicing and any follow‑up repair work are coordinated so homes remain safe, well maintained and compliant. Contractors, including Cambria Maintenance Services, are supported and monitored to ensure work is completed efficiently and to the correct standard.
Good communication with residents is a key part of the role. This includes arranging appointments at convenient times, dealing with access issues in a considerate way, and keeping residents informed so they know what to expect. Making sure compliance certificates and records are completed accurately and stored securely helps provide reassurance that safety checks are being properly managed.
The role also involves keeping compliance information up to date, checking data quality and reviewing performance to spot risks and identify ways to improve the service residents receive. Working closely with colleagues across the organisation helps ensure services run smoothly from start to finish and supports a positive, supportive team environment.
Digital systems such as Microsoft Dynamics and Microsoft 365 tools are used to plan work, track progress, keep records accurate and support day‑to‑day communication, helping deliver a reliable and resident‑focused compliance service.
Who are we looking for?
We are looking for someone who is well organised, takes care with detail, and can manage a range of tasks at the same time. The role involves regular communication with residents and contractors, so confidence in everyday conversations and a clear, friendly approach are important, along with a commitment to good customer service.
The role needs a good working knowledge of statutory servicing, inspections and testing, as well as experience coordinating work programmes and keeping records up to date. This helps ensure work is completed safely, on time and in line with required standards.
Building positive working relationships is a key part of the role. The ability to work well with residents, contractors and colleagues, and to deal with issues calmly and practically, will support smooth service delivery and good outcomes.
Confidence using digital systems, including Microsoft 365 tools, is important for managing work, recording information and staying in touch with others. The role also requires practical decision‑making skills and a common‑sense approach to solving problems as they arise.
What’s in it for you?
In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. You’ll enjoy:
- Salary: £30,178 - £33,215 per annum.
- Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
- 25 days annual leave, increasing to 30 days with service, the ability to buy and sell up to 5 days (pro rata), as well as time off for volunteering, health screening and more.
- 9 Bank Holidays per annum, including an extra day at Christmas!
- Opportunities to develop and grow.
- Regular feedback, training and support from your manager and team.
- Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.
Who are Wales & West Housing (WWH)?
We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate.
Want to find out more?
For further information about the role please arrange an informal conversation with Lucy Simms at Lucy.Simms@wwha.co.uk or you can find out lots more in the recruitment pack.
To apply:
Applying is easy, just click the blue button below and upload your CV and cover letter answering the following questions, using no more than 2 sides of A4, (Calibri font size 12):
- Why are you interested in the role?
- Please describe the skills, knowledge, and behaviours that make you a strong candidate for this role. Include specific examples of relevant experience, qualifications, or training. Additionally, highlight how you meet the essential and desirable criteria outlined in the role profile.
When providing us with your information, which we will use to assess fairly your suitability for the role, please ensure that you are clear and concise and give due regard to the information contained in the recruitment documents (advert, role profile, our culture, etc.). If we don’t have clear evidence of your experience we will not be able to shortlist you.
Applications are being accepted via our online application process only, unless a disability makes this more difficult.
If you require any more information about how to apply for this role, please speak to the Recruitment team at hr.recruitment@wwha.co.uk.
Successful candidates will be required to undertake a DBS check due to the nature of the role.
Closing date for applications: Friday, 8th May 2026
Assessment dates: Monday, 18th May 2026
Property Compliance Coordinator / Cydlynydd Cydymffurfiaeth Eiddo in Cardiff employer: Wales & West Housing
Wales & West Housing is an exceptional employer, dedicated to fostering a supportive and collaborative work environment for its employees. With a strong focus on employee growth, comprehensive benefits including generous annual leave, pension options, and health support, the company prioritises the well-being of its staff while ensuring they play a vital role in enhancing the safety and comfort of residents across Wales. Joining our Property Compliance team means being part of a mission-driven organisation that values innovation and community service, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Property Compliance Coordinator / Cydlynydd Cydymffurfiaeth Eiddo in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wales & West Housing. Understand their mission and values, and think about how your skills as a Property Compliance Coordinator can help them keep residents safe.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with residents and contractors, it’s crucial to show that you can communicate clearly and kindly. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to juggle responsibilities effectively, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Property Compliance Coordinator / Cydlynydd Cydymffurfiaeth Eiddo in Cardiff
Some tips for your application 🫡
Be Clear and Concise:When you're writing your CV and cover letter, keep it straightforward. We want to see your skills and experiences without any fluff. Make sure you answer the questions directly and stick to the point!
Show Your Passion:Let us know why you're excited about the Property Compliance Coordinator role! Share what draws you to this position and how you can contribute to keeping residents safe. A bit of enthusiasm goes a long way!
Use Specific Examples:We love seeing real-life examples that showcase your skills. When you mention your experience, tie it back to the job description. Show us how you've handled similar tasks or challenges in the past.
Follow the Guidelines:Make sure you stick to the application guidelines, like font size and length. We appreciate attention to detail, so following these instructions shows us you’re serious about the role. Remember, apply through our website for a smooth process!
How to prepare for a job interview at Wales & West Housing
✨Know Your Compliance Stuff
Make sure you brush up on your knowledge of statutory servicing, inspections, and testing. Be ready to discuss how you've coordinated work programmes in the past and how you ensure compliance records are kept up to date. This will show that you understand the importance of keeping residents safe.
✨Show Off Your Communication Skills
Since good communication with residents and contractors is key, think of examples where you've successfully managed conversations or resolved issues. Practice explaining complex information in a clear and friendly way, as this will demonstrate your commitment to excellent customer service.
✨Get Familiar with Digital Tools
As the role involves using Microsoft Dynamics and Microsoft 365 tools, it’s a good idea to familiarise yourself with these platforms. If you can, try to showcase any experience you have with similar digital systems during the interview, as this will highlight your confidence in managing work and recording information.
✨Prepare for Practical Scenarios
Think about potential challenges you might face in the role, such as dealing with access issues or coordinating repairs. Prepare some practical solutions or approaches you would take to resolve these situations. This will demonstrate your problem-solving skills and common-sense approach, which are crucial for the job.
