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- Tasks: Manage service charges to ensure funding for effective community services.
- Company: Wales & West Housing, a leading housing provider in Wales.
- Benefits: Competitive salary, generous leave, pension options, and professional development opportunities.
- Other info: Supportive team environment with excellent growth potential.
- Why this job: Make a real difference in residents' lives while developing your finance skills.
- Qualifications: Detail-oriented finance professional with a passion for community impact.
The predicted salary is between 33215 - 36788 £ per year.
We are recruiting a Finance Officer (Service Charges) to support clear, accurate, and transparent service charge management across Wales. This role helps ensure services are funded and delivered effectively, contributing to safer homes and stronger communities. It is an opportunity to develop finance expertise while making a positive impact on residents’ lives.
We are looking for a motivated and detail-focused finance professional who wants their work to genuinely matter, with the chance to support residents and communities through accurate, fair and transparent service charges. The successful candidate will enjoy working with financial data, systems and spreadsheets, and will bring a calm, organised approach to managing deadlines and priorities. A customer-focused mindset and the ability to explain financial information clearly to colleagues and residents are essential. A strong team player who values accuracy, curiosity when things don’t look right, and a willingness to investigate and improve processes will thrive in this role. This position suits someone with existing service charge experience or a finance professional keen to develop their knowledge in a supportive and collaborative environment.
Responsibilities
- Support the annual production of service charges for rented, homeowner, and Right to Buy properties, working to strict deadlines with a focus on accuracy.
- Maintain and reconcile information across the accounting system, service charge module, and housing systems; perform variance analysis and investigate discrepancies.
- Prepare and maintain accruals and prepayments for site expenditure; monitor budgets; support allocation of costs such as staff time and utilities.
- Regularly review financial information to identify trends, resolve issues and ensure value for money.
- Respond to service charge queries from residents and staff, providing clear, understandable financial information; collaborate to improve understanding of service charges and deliver a resident-focused service.
Qualifications
- Motivated and detail-focused finance professional with a genuine interest in making a difference for residents and communities.
- Experience with service charges or a willingness to develop knowledge in a supportive environment.
- Strong data, systems, and spreadsheet skills; ability to manage deadlines and priorities calmly.
- Customer-focused mindset with the ability to explain financial information clearly to colleagues and residents.
- Team player with a commitment to accuracy, curiosity, and improving processes.
Benefits
- Salary £33,215 - £36,788 per annum
- Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance
- 25 days annual leave, increasing to 30 days with service, with the ability to buy/sell up to 5 days (pro rata); time off for volunteering and health screening
- 9 Bank Holidays per annum, with additional days at Christmas
- Opportunities for development and growth
- Regular feedback, training and support from management and team
- Comprehensive sickness support with generous sick pay, critical illness cover, employee assistance and a cash plan
About Wales & West Housing (WWH): We are a leading housing provider in Wales, delivering affordable homes and services to more than 24,000 residents in over 12,500 properties. We employ over 450 staff at WWH and over 190 staff in Cambria, operating with a systems thinking approach to manage and deliver our services across the Group.
Finance Officer (Service Charges) / Swyddog Cyllid (Taliadau Gwasanaeth) in Cardiff employer: Wales & West Housing
Contact Detail:
Wales & West Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Officer (Service Charges) / Swyddog Cyllid (Taliadau Gwasanaeth) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the finance sector, especially those who work with service charges. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your financial knowledge and understanding of service charges. We recommend practising common interview questions and having examples ready that showcase your skills and experience.
✨Tip Number 3
Show your passion for making a difference! When you get the chance to speak with potential employers, highlight how your work can positively impact residents and communities. It’s all about connecting your skills to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Finance Officer (Service Charges) / Swyddog Cyllid (Taliadau Gwasanaeth) in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with service charges and finance. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant expertise!
Show Your Customer Focus: Since this role involves explaining financial information to residents, it’s crucial to demonstrate your customer-focused mindset. Share examples of how you've successfully communicated complex information in a clear and friendly way.
Highlight Your Attention to Detail: Accuracy is key in finance, especially when managing service charges. Use your application to illustrate your meticulous approach to data and processes, and mention any tools or systems you’ve used to maintain accuracy.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Wales & West Housing
✨Know Your Numbers
Brush up on your financial knowledge, especially around service charges. Be prepared to discuss how you would manage and reconcile financial data, as well as any experience you have with variance analysis. This will show that you’re detail-focused and ready to tackle the role head-on.
✨Show Your Customer Focus
Think about examples where you've explained complex financial information clearly to non-financial colleagues or residents. Highlighting your ability to communicate effectively will demonstrate your customer-focused mindset, which is crucial for this position.
✨Demonstrate Team Spirit
Prepare to talk about your experiences working in a team environment. Share specific instances where you collaborated with others to improve processes or resolve issues. This will showcase your team player attitude and commitment to accuracy.
✨Be Curious and Proactive
During the interview, express your curiosity about financial discrepancies and your willingness to investigate them. Discuss how you approach problem-solving and continuous improvement, as this aligns perfectly with the role's requirements.