Extra Care Manager in Cardiff

Wales & West Housing is delighted to be recruiting an Extra Care Manager (ECM) to work at our Llys Jasmine Extra Care Scheme in Mold, Flintshire. This is an exciting opportunity for someone with a genuine passion for helping people to live independently. Your role will be providing high-quality resident focused housing services to residents of a 61 apartment Extra Care scheme. You will be working with Catering teams, Care teams and support providers to ensure residents are provided with services that best meet their needs.

Who are we looking for?

To succeed in this role, you will have a genuine passion and interest in what we do as an organisation. Delivering a high-quality, resident-focused supported housing management service within an Extra Care setting. You will have a demonstrable track record of service delivery within a housing or customer focused environment. You will also need to have empathy, resilience and good listening skills to succeed in this role. To help us deliver an excellent service, you should demonstrate good leadership and management skills, being approachable and supportive. An integral part of your role will be to establish strong working relationships with a number of teams so you will have an excellent manner, outstanding communication skills and integrity in everything. Because every day is different you will need to think quickly bringing forward practical solutions to challenges and share ideas for making things better.

What will you be doing?

The purpose of this role is to deliver a high-quality, resident-focused supported housing management service within an Extra Care setting, ensuring residents are supported to pay their rent, empty properties are well managed and residents supported to live harmoniously and maintain their independence. The postholder also provides proactive leadership to a team of Extra Care Assistants (cleaning and catering), to support the delivery of catering services at the scheme, ensuring consistent, effective service delivery in line with the WWHG Way and organisational expectations. You will also work collaboratively with external care & support providers, partners and the wider community, ensuring coordinated services that promote the wellbeing of residents. The overall focus is on creating a well-run, welcoming community where residents are empowered to thrive.

What’s in it for you?

• Salary £36,788 per annum
• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as time off for volunteering, health screening and more.
• 9 Bank Holidays per annum, including an extra day at Christmas!
• Opportunities to develop and grow, Regular feedback, training and support from your manager and team.
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.
• And lots more!

To Apply:

Applying is easy, just following this link here - then click the blue button below and upload your CV and cover letter answering the following questions: Why are you interested in the role? Any relevant skills, knowledge and behaviours that make you suitable for the role, including some examples of any relevant experience, qualifications or training. When providing us with your information, which we will use to assess fairly your suitability for the role, please ensure that you are clear and concise and give due regard to the information contained in the recruitment pack (advert, role profile, our culture, etc). Applications are being accepted via our online application process only, unless a disability makes this more difficult. If this is the case or you require any more information about the application process, please contact the Human Resources Department on 07970675480. If you cannot attend the advertised assessment date(s) please indicate this in the appropriate section in the application form. Please be aware that we may not be able to change the date of the assessment or interview if you are shortlisted. We do not pay any expenses for interview/assessment days. The equal opportunities information requested is for monitoring purposes only, in line with our commitment to equality and diversity, and will not affect the outcome of your application. This role is subject to a satisfactory Disclosure and Barring Service (DBS) check due to our safeguarding responsibilities. Assessment will be conducted at our office in Ty Draig, Ewloe.