At a Glance
- Tasks: Support the admin team and deliver excellent services to residents.
- Company: Wales & West Housing, dedicated to improving lives and communities.
- Benefits: Competitive salary, generous leave, pension options, and professional development opportunities.
- Other info: Join a supportive team with a focus on continuous improvement.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in administration and strong customer service skills required.
The predicted salary is between 20400 - 21200 £ per year.
We are seeking an experienced Administration Assistant based at our Head Office, in Llanishen, South Wales. You will have a demonstrable track record of working within an admin team within a housing or customer‑focused environment to make a real difference to people’s lives, homes and communities.
Who are we looking for?
We are looking for someone who is genuinely passionate about what we do and wants to play a key role in helping us deliver excellent services to our residents. With a strong customer‑focused and empathetic approach, you will bring proven experience in administration and be confident supporting the Senior Administration Officer with a variety of tasks and projects. This role suits someone who is comfortable working both independently and as part of a small, busy team, and who can manage their workload effectively while making sound decisions. A positive, flexible attitude and strong personal values that align with ours are essential, along with excellent communication skills and a commitment to continuous improvement. Proficiency in Microsoft Office (Word, Excel, Outlook) is required.
What you will be doing?
Using the WWH values, you will demonstrate effective skills and behaviours to confidently be a part of the administration function and provide assistance and support to the Senior Administration Officer and wider team. You will enable the delivery of services to our residents by providing effective administrative support to all departments within the Group. You must also be a good communicator and provide a high quality, friendly customer‑orientated reception service. Reception duties form part of this role and therefore you should be able to provide good customer service when dealing with the general public face‑to‑face. This role includes supporting the delivery of a high quality service by responding to external partners delivering this service on behalf of the Association as well as taking personal responsibility for dealing with resident/staff queries.
What’s in it for you?
- Salary £24,499- £26,573 per annum.
- Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
- 25 days annual leave, increasing to 30 days with service, the ability to buy and sell up to 5 days (pro rata), as well as time off for volunteering, health screening and more.
- 9 Bank Holidays per annum, including an extra day at Christmas.
- Opportunities to develop and grow.
- Regular feedback, training and support from your manager and team.
- Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.
How to apply
Applying is easy, just click on the link to apply through our careers page.
Closing date: Sunday, 11th January 2026
Assessment date: Wednesday, 21st January 2026
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Administrative
Industries: Non‑profit Organization Management
Contact: Why not arrange an informal conversation with Sarah Taylor, Senior Administration Officer on 02920 415369 and you can find out lots more in the recruitment pack with in the advert.
Administration Assistant in Cardiff employer: Wales & West Housing
Wales & West Housing is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture in Llanishen, South Wales. With a strong commitment to community service, employees enjoy generous benefits including a competitive salary, extensive annual leave, and opportunities for personal growth through training and feedback. Join us to make a meaningful impact while being part of a dedicated team that values empathy and customer focus.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or admin roles on LinkedIn. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by researching Wales & West Housing. Understand their values and how they impact the community. This will help you show your passion and fit for the role during the conversation.
✨Tip Number 3
Practice your communication skills! Since this role involves customer service, try role-playing common scenarios with a friend. Being confident and friendly can make a huge difference when you meet potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Wales & West Housing.
We think you need these skills to ace Administration Assistant in Cardiff
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about making a difference in people's lives and communities, so share why this position excites you.
Tailor Your Experience:Make sure to highlight your relevant experience in administration, especially in customer-focused environments. We’re looking for someone who can support our team effectively, so connect your past roles to what we do at Wales & West Housing.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us see your communication skills right from the start!
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Wales & West Housing
✨Know the Company Values
Before your interview, take some time to research Wales & West Housing and their core values. Understanding what they stand for will help you align your answers with their mission and show that you're genuinely passionate about contributing to their goals.
✨Showcase Your Admin Skills
Be prepared to discuss your previous experience in administration, especially in a customer-focused environment. Bring specific examples of how you've successfully managed tasks or projects, and highlight your proficiency in Microsoft Office tools like Word, Excel, and Outlook.
✨Demonstrate Your Customer Service Approach
Since this role involves providing a friendly reception service, think of instances where you've gone above and beyond for customers. Share stories that illustrate your empathetic approach and ability to handle queries effectively, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of projects you'll be involved in, and opportunities for professional development. This shows your interest in the role and helps you gauge if it's the right fit for you.
