Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the admin team in delivering excellent services to residents and managing queries.
- Company: Wales & West Housing, dedicated to making a difference in communities.
- Benefits: Competitive salary, generous leave, pension options, and professional development opportunities.
- Why this job: Join a passionate team and make a real impact in people's lives and homes.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Microsoft Office.
- Other info: Flexible working environment with opportunities for growth and support.
The predicted salary is between 20400 - 21200 £ per year.
We are seeking an experienced Administration Assistant based at our Head Office, in Llanishen, South Wales. You will have a demonstrable track record of working within an admin team within a housing or customer‑focused environment to make a real difference to people’s lives, homes and communities.
Who are we looking for?
We are looking for someone who is genuinely passionate about what we do and wants to play a key role in helping us deliver excellent services to our residents. With a strong customer‑focused and empathetic approach, you will bring proven experience in administration and be confident supporting the Senior Administration Officer with a variety of tasks and projects. This role suits someone who is comfortable working both independently and as part of a small, busy team, and who can manage their workload effectively while making sound decisions. A positive, flexible attitude and strong personal values that align with ours are essential, along with excellent communication skills and a commitment to continuous improvement. Proficiency in Microsoft Office (Word, Excel, Outlook) is required.
What you will be doing?
Using the WWH values, you will demonstrate effective skills and behaviours to confidently be a part of the administration function and provide assistance and support to the Senior Administration Officer and wider team. You will enable the delivery of services to our residents by providing effective administrative support to all departments within the Group. You must also be a good communicator and provide a high quality, friendly customer‑orientated reception service. Reception duties form part of this role and therefore you should be able to provide good customer service when dealing with the general public face‑to‑face. This role includes supporting the delivery of a high quality service by responding to external partners delivering this service on behalf of the Association as well as taking personal responsibility for dealing with resident/staff queries.
What’s in it for you?
- Salary £24,499- £26,573 per annum.
- Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
- 25 days annual leave, increasing to 30 days with service, the ability to buy and sell up to 5 days (pro rata), as well as time off for volunteering, health screening and more.
- 9 Bank Holidays per annum, including an extra day at Christmas.
- Opportunities to develop and grow.
- Regular feedback, training and support from your manager and team.
- Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.
How to apply
Applying is easy, just click on the link to apply through our careers page.
Closing date: Sunday, 11th January 2026
Assessment date: Wednesday, 21st January 2026
Contact: Why not arrange an informal conversation with Sarah Taylor, Senior Administration Officer on 02920 415369 and you can find out lots more in the recruitment pack with in the advert.
Administration Assistant in Cardiff employer: Wales & West Housing
Contact Detail:
Wales & West Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or admin roles on LinkedIn. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by researching Wales & West Housing. Understand their values and how they impact the community. This will help you show your passion and fit for the role during the conversation.
✨Tip Number 3
Practice your communication skills! Since this role involves customer service, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Wales & West Housing.
We think you need these skills to ace Administration Assistant in Cardiff
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you genuinely care about making a difference in people's lives and communities, so share why this role excites you!
Tailor Your Experience: Make sure to highlight your relevant experience in administration, especially in customer-focused environments. We’re looking for someone who can support our team effectively, so connect your past roles to what we do at Wales & West Housing.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us see your communication skills right from the start!
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Wales & West Housing
✨Know the Company Values
Before your interview, take some time to research Wales & West Housing and their core values. Understanding what they stand for will help you align your answers with their mission and show that you're genuinely passionate about contributing to their goals.
✨Showcase Your Admin Skills
Be prepared to discuss your previous experience in administration, especially in a housing or customer-focused environment. Bring specific examples of how you've successfully managed tasks, supported teams, and improved processes to demonstrate your capability.
✨Practice Customer Service Scenarios
Since this role involves providing a friendly reception service, think of common customer service scenarios you might face. Practise how you would handle difficult situations or queries, showcasing your empathy and problem-solving skills.
✨Demonstrate Flexibility and Teamwork
Wales & West Housing is looking for someone who can work both independently and as part of a team. Prepare to share examples of how you've adapted to changing workloads and collaborated effectively with colleagues to achieve common goals.