At a Glance
- Tasks: Support residents with tenancy issues and provide essential advice on housing benefits.
- Company: Join a dedicated housing team focused on improving lives.
- Benefits: Competitive salary, generous leave, pension options, and comprehensive support.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and experience in customer support, especially with financial advice.
The predicted salary is between 36788 - 40718 £ per year.
Responsibilities
- Using the WWH values, you will demonstrate effective skills and behaviours to confidently be a part of the housing management function and provide assistance and support to the resident while working alongside the wider housing team.
- You will enable the delivery of services to our residents by providing effective tenancy support and engaging with residents, who may be in debt and affected by welfare reform changes including Universal Credit, housing benefit, the benefit cap and the bedroom tax.
- Provide clear advice and excellent support, be approachable and understanding, and keep colleagues across departments updated on actions taken by ensuring records are entered on the ICT housing system promptly and accurately.
- Identify improvements to service delivery and use resident feedback to support continuous improvement.
Qualifications & Skills
- Strong listening and communication skills.
- Experience delivering person‑centred support to customers, particularly in relation to rent, debt and money advice.
- Ability to work collaboratively with colleagues and partner organisations.
- Confidence in decision making and excellent organisational skills.
- Positive and flexible attitude.
- Current driving licence and access to a vehicle for attending schemes/sites and visiting residents.
- Team player, keeping officers across departments updated.
Benefits
- Salary £36,788 - £40,718 per annum.
- Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
- 25 days annual leave, increasing to 30 days with service; purchase or sale of up to 5 days (pro rata); additional time off for volunteering, health screening and more.
- 9 bank holidays per annum, including an extra day at Christmas.
- Opportunities to develop and grow.
- Regular feedback, training and support from your manager and team.
- Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover, employee assistance and counselling service and a cash plan benefit.
Tenancy Support Officer employer: Wales & West Housing Association
As a Tenancy Support Officer, you will thrive in a supportive and collaborative work environment that prioritises the well-being of both employees and residents. With competitive salaries, generous leave policies, and a strong focus on professional development, our company fosters a culture of continuous improvement and employee growth. Located in a vibrant community, we offer unique opportunities to make a meaningful impact while enjoying a healthy work-life balance.
Contact Details:
Wales & West Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Support Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Wales & West Housing Association.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Wales & West Housing Association!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Wales & West Housing Association, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Wales & West Housing Association or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Support Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Wales & West Housing Association:Before hitting send, make sure to tailor your application specifically to Wales & West Housing Association! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Wales & West Housing Association
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
