At a Glance
- Tasks: Coordinate repairs and support a busy team to enhance community living across Wales.
- Company: Join an award-winning organisation dedicated to making a difference in residents' lives.
- Benefits: Competitive salary, generous leave, pension options, and professional development opportunities.
- Other info: Dynamic role with opportunities for growth and a focus on customer satisfaction.
- Why this job: Make a real impact on communities while developing valuable skills in a supportive environment.
- Qualifications: Strong communication skills and experience in building maintenance preferred.
The predicted salary is between 30178 - 33215 £ per year.
We have an exciting 12 month opportunity for an individual looking to make a real difference to the lives of residents and communities across Wales. As our Repairs Coordinator, you will support our two award‑winning companies to make a real difference to people's lives, homes and communities across Wales. Our busy team is at the very forefront of service delivery. We deal with repairs, servicing and safety testing, working closely with our subsidiary contractors to ensure that we complete maintenance requests and compliance tasks as efficiently as possible. Our aim is to turn up when we say we will, do the right work and do a good job so we don’t have to return. You will be critical in helping us to achieve and maintain this standard. You will ensure we deliver excellent repairs, testing and servicing services to our customers.
Responsibilities
- Be part of the in‑house repairs teams who deliver customer‑focused services, maximising opportunities to achieve improved VFM and high levels of customer satisfaction.
- Help deliver the reactive electrical and heating repairs service.
- Lead on the delivery of electrical and gas safety tasks.
- Support the delivery of the servicing and testing of critical components and systems.
- Assist with the delivery of a comprehensive Asset Management Strategy (AMS) to ensure an understanding of the asset portfolio, performance and investment profile.
- Take personal responsibility for dealing with resident queries.
- Respond to resident queries and provide high‑quality customer service.
- Work as part of a busy team and independently, organising your workload and making decisions.
- Use a strong customer‑focused, empathetic approach to dealing with customers.
You will be part of a busy team whose primary focus is to respond to resident's repair requests and organise compliance related tasks across the whole of Wales. This will involve answering calls, responding to emails and dealing with complex and at times, challenging situations, whilst always endeavouring to deliver the best possible service to our customers.
Qualifications & Requirements
- Positive, flexible attitude with strong values that align with our organization.
- Excellent communication, administrative skills and attention to detail.
- Experience doing building maintenance, ideally within a customer‑focused housing repair and maintenance team.
- Ability to collect, record and monitor data.
- Proficient in using ICT software programmes effectively.
- Can work under pressure effectively.
- Interest in repairs, maintenance and compliance within a social housing environment.
- Strong customer‑focused and empathetic approach to dealing with residents.
Benefits
- Salary £30,178 – £33,215 per annum.
- Choice of Defined Contribution or Defined Benefit pension, both including 3× death in service life insurance cover.
- 25 days annual leave, increasing to 30 days with service; ability to buy and sell up to 5 days (prorated).
- 9 Bank Holidays per annum, including an extra day at Christmas.
- Opportunities to develop and grow.
- Regular feedback, training and support from your manager and team.
- Comprehensive support in case of sickness, generous sick pay scheme, critical illness cover, employee assistance and counselling service, and a cash plan benefit.
- Time off for volunteering and health screening.
- And lots more.
Repairs Coordinator / Cydlynydd Atgyweirio in Cardiff employer: Wales & West Housing Association
Join us as a Repairs Coordinator and be part of a dedicated team making a tangible impact on the lives of residents across Wales. We pride ourselves on our supportive work culture, offering extensive training and development opportunities to help you grow in your career while ensuring a healthy work-life balance with generous leave and benefits. With a strong focus on customer satisfaction and community service, you'll find meaningful and rewarding employment in an environment that values your contributions.
Contact Details:
Wales & West Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Coordinator / Cydlynydd Atgyweirio in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to improve lives and communities across Wales. Tailor your responses to show how your skills align with their goals and how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience in repairs and customer service, as these are key to impressing the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and making a difference in the community.
We think you need these skills to ace Repairs Coordinator / Cydlynydd Atgyweirio in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Repairs Coordinator. We want to see how you can make a real difference in the lives of residents and communities across Wales!
Show Off Your Customer Service Skills:Since this role is all about delivering excellent customer service, don’t forget to include examples of how you've successfully dealt with resident queries or challenging situations in the past. We love a good story!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Wales & West Housing Association
✨Know Your Stuff
Make sure you understand the role of a Repairs Coordinator inside out. Familiarise yourself with the key responsibilities, especially around customer service and compliance tasks. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Customer Focus
Since this role is all about delivering excellent service to residents, be prepared to share examples of how you've handled customer queries or challenging situations in the past. Highlight your empathetic approach and how it led to positive outcomes.
✨Demonstrate Team Spirit
This position requires working closely with a busy team, so be ready to discuss your experience in collaborative environments. Share stories that illustrate your ability to work well with others, manage your workload, and contribute to team goals.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team's current challenges or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
