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For Companies At a Glance
- Tasks: Coordinate repairs and maintenance requests, ensuring excellent service delivery to residents.
- Company: Join a dynamic team making a real difference in communities across Wales.
- Benefits: Enjoy competitive salary, generous leave, pension options, and opportunities for personal growth.
- Why this job: Be part of a passionate team focused on customer satisfaction and community impact.
- Qualifications: Strong customer service skills, attention to detail, and ability to work under pressure required.
- Other info: Flexible working environment with support for your well-being and development.
The predicted salary is between 25000 - 35000 £ per year.
The Opportunity
We have an exciting 12 month fixed term opportunity for an individual looking to make a real difference to the lives of residents and communities across Wales.
As our Repairs Coordinator, you will support our two award‑winning companies to deliver repairs, servicing and safety testing, working closely with our subsidiary contractors to ensure that we complete maintenance requests and compliance tasks as efficiently as possible.
Our aim is to turn up when we say we will, do the right work and do a good job so we don’t have to return. You will be critical in helping us to achieve and maintain this standard.
Are you
- Genuinely passionate about making a difference to our residents and able to use your initiative to deliver top quality customer service?
- Someone that has positive and flexible attitude, with strong values that align well to ours?
Do you have
- A strong customer focused and empathetic approach to dealing with customers?
- The ability to work as part of a very busy team as well as to work alone and therefore capable of organising your workload and making decisions?
- Excellent communication skills?
- Excellent administrative skills to support the team?
- Strong attention to detail?
What will you be doing?
You will ensure we deliver excellent repairs, testing and servicing services to our customers.
- To be part of the in‑house repairs teams who deliver customer focused services, maximising opportunities to achieve improved VFM and high levels of customer satisfaction.
- To be part of the team responsible for the effective delivery of the reactive electrical and heating repairs service.
- To lead on the delivery of electrical and gas safety tasks.
- To support the delivery of the servicing and testing of critical components and systems.
- To assist with the delivery of a comprehensive Asset Management Strategy (AMS) to ensure an understanding of the asset portfolio, performance and investment profile.
- To take personal responsibility for dealing with resident queries.
Who are we looking for?
To succeed in this role, you will have a genuine passion and interest in what we do as an organisation with an understanding of repairs, maintenance and compliance within a social housing environment.
You will be part of a busy team whose primary focus is to respond to resident’s repair requests and organise compliance related tasks across the whole of Wales. This will involve answering calls, responding to emails and dealing with complex and at times, challenging situations. Whilst all the time endeavouring to deliver the best possible service to our customers.
We are looking for someone with a real desire to make a difference and can use their initiative to deliver top quality customer service. If you have IT skills, common sense and a flexible ‘can‑do’ attitude then we want to hear from you.
Requirements
To help us deliver an excellent service you must have a proven track record in the following :
- An understanding of building maintenance, ideally working within a customer focused housing repair and maintenance team.
- Ability to collect, record and monitor data.
- Ability to use ICT software programmes effectively.
- A customer focused and empathetic approach to dealing with residents.
- The ability to work under pressure effectively.
What’s in it for you?
In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. You’ll enjoy :
- Salary £29,157 – £32,091 per annum
- Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
- 25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.
- 9 Bank Holidays per annum, including an extra day at Christmas!
- Opportunities to develop and grow,
- Regular feedback, training and support from your manager and team,
- Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit,
- And lots more
Want to find out more?
Why not arrange an informal conversation with Lucy Simms, Repairs Manager on 07789543998 and find out lots more in the recruitment pack.
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Repairs Coordinator / Cydlynydd Atgyweirio employer: Wales & West Housing Association Limited
Contact Detail:
Wales & West Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Coordinator / Cydlynydd Atgyweirio
✨Tip Number 1
Familiarise yourself with the specific challenges and needs of residents in Wales. Understanding local issues can help you demonstrate your commitment to making a difference during any conversations or interviews.
✨Tip Number 2
Network with professionals in the housing repair and maintenance sector. Attend local events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service and how you've handled challenging situations. Be ready to share specific examples that highlight your problem-solving skills and empathy.
✨Tip Number 4
Research our organisation's values and recent projects. Being able to articulate how your personal values align with ours will show your genuine interest in the role and the impact you wish to make.
We think you need these skills to ace Repairs Coordinator / Cydlynydd Atgyweirio
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in repairs, maintenance, and customer service. Use specific examples that demonstrate your ability to handle resident queries and work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your genuine passion for making a difference in the community. Mention how your values align with those of the organisation and provide examples of your customer-focused approach.
Highlight Relevant Skills: Emphasise your administrative skills, attention to detail, and ability to use ICT software effectively. These are crucial for the role, so make sure they stand out in your application.
Showcase Your Initiative: Provide examples of situations where you took the initiative to solve problems or improve processes. This will demonstrate your proactive attitude and ability to deliver top-quality customer service.
How to prepare for a job interview at Wales & West Housing Association Limited
✨Show Your Passion for Customer Service
Make sure to express your genuine passion for helping residents and communities. Share specific examples of how you've gone above and beyond in previous roles to deliver excellent customer service.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage your workload, especially in a busy environment. Highlight any tools or methods you use to stay organised and ensure tasks are completed efficiently.
✨Communicate Clearly and Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations. Think of past experiences where you successfully resolved conflicts or dealt with difficult customers, and be ready to share those stories.
