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- Tasks: Deliver top-notch customer service and support immersive technology experiences.
- Company: Join the Wales Millennium Centre, a hub for creativity and innovation.
- Benefits: Gain hands-on experience in immersive storytelling and technology.
- Other info: Short-term contract with a dynamic team and exciting events.
- Why this job: Be part of a groundbreaking global award celebrating immersive arts.
- Qualifications: Customer service experience and a passion for virtual reality required.
The predicted salary is between 30000 - 40000 £ per year.
Our creative technology and storytelling customer assistants are a vital part of that experience, providing specialist support to our programme of extended reality work. This role is designed to provide that support during the Annwn Prize, the first global award that celebrates excellence in immersive storytelling.
About the Role and Responsibilities:
- This is a 6-week fixed-term contract opportunity to work on our Annwn Prize event.
- Provide world-class front-line customer service to all customers and visitors to the Centre.
- Provide essential knowledge relating to the Centre, including directional advice to all customers.
- Support customers to use the technology at their booked experience.
- Set up and close down creative technology experiences at the start and end of the day.
- Troubleshoot issues with technology and elevate where necessary.
- Deal with customer enquiries, including ticketing enquiries and maintaining effective customer relations.
Key Requirements:
- You will have previous experience in customer service.
- You will have knowledge of virtual reality.
- A passion for immersive arts.
- You will have demonstrable experience of working independently.
Creative Technology and Storytelling Customer Assistant in Cardiff employer: Wales Millennium Centre
Contact Detail:
Wales Millennium Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Creative Technology and Storytelling Customer Assistant in Cardiff
✨Tip Number 1
Get to know the company and its events, especially the Annwn Prize. When you show genuine interest in what we do, it’ll shine through in your conversations and make you stand out.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to troubleshoot tech issues or handle enquiries. We want to see how you’d keep our customers happy and engaged.
✨Tip Number 3
Network with others in the industry. Attend events or join online forums related to immersive arts and technology. It’s a great way to learn and could lead to opportunities that help you land the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the Annwn Prize.
We think you need these skills to ace Creative Technology and Storytelling Customer Assistant in Cardiff
Some tips for your application 🫡
Show Your Passion for Immersive Arts: When you're writing your application, let your love for immersive storytelling shine through! Share any experiences or projects that highlight your enthusiasm for creative technology and how it connects with the arts.
Highlight Your Customer Service Skills: We want to see your previous customer service experience! Make sure to include specific examples of how you've provided excellent support in the past, especially in tech-related environments. This will show us you’re ready to provide world-class service at the Centre.
Demonstrate Your Tech Savvy: Since this role involves working with virtual reality, don’t forget to mention any relevant tech skills or experiences you have. Whether it's troubleshooting tech issues or helping others use new technology, we want to know how you can contribute!
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Wales Millennium Centre
✨Know Your Stuff
Make sure you brush up on your knowledge of virtual reality and immersive storytelling. Familiarise yourself with the Annwn Prize and its significance in the arts calendar. This will show your passion and commitment to the role.
✨Customer Service is Key
Prepare examples from your previous customer service experience that highlight your ability to handle enquiries and provide top-notch support. Think about times when you went above and beyond for a customer, as this will resonate well with the interviewers.
✨Tech Savvy
Since you'll be dealing with creative technology, be ready to discuss your experience with troubleshooting tech issues. Consider scenarios where you successfully resolved problems and how you can apply that knowledge to help customers during their experiences.
✨Show Your Passion
Let your enthusiasm for immersive arts shine through. Share why you love this field and how it aligns with your career goals. A genuine passion can set you apart from other candidates and make a lasting impression.