At a Glance
- Tasks: Assist customers, manage stock, and support the retail team in achieving sales targets.
- Company: Join the Wales Air Ambulance Charity, dedicated to saving lives across Wales.
- Benefits: Gain valuable experience, flexible hours, and contribute to a meaningful cause.
- Other info: Part-time role with opportunities for growth and community engagement.
- Why this job: Make a difference while developing your skills in a supportive environment.
- Qualifications: Retail or customer service experience and a passion for helping others.
The predicted salary is between 10 - 12 £ per hour.
Are you a motivated and committed individual with a passion for excellent customer service? If so, we have an exciting opportunity to join our fantastic team at the Wales Air Ambulance Charity as a Retail Shop Assistant.
About Us
Wales Air Ambulance delivers advanced lifesaving medical care to people across Wales, 24/7. We are the only air ambulance charity based in and dedicated to the people of Wales and rely entirely on your charitable donations to raise 11.2 million every year to keep the helicopters in the air and rapid response vehicles on the road. We have successfully grown our service over the last twenty three years from a single aircraft operating five days a week from a single base in South Wales to the four aircraft 24/7 service model that we have today. With a motto of "Serving Wales, Saving Lives", we are absolutely committed to delivering the very best service we can for the people of Wales.
This is a Part Time Position of 22 hours Monday - Saturday. Please note we will be conducting rolling interviews therefore we reserve the right to close the advert early.
Job Purpose
To support the Retail Assistant Manager in the successful running of the shop, to achieve, and where possible, exceed agreed sales targets to maximise income generation. The role includes some weekend, Bank Holiday and evening work.
Main Duties and Responsibilities
- Greeting and serving customers as they enter the store.
- Advising and assisting customers.
- Assisting with store deliveries.
- To support the retail manager in attracting, recruiting, and training a team of volunteers.
- To support the retail manager in regularly monitoring, reporting and evaluating the performance of the shop operation.
- To support the retail manager in creating an environment in which volunteers are involved, informed and motivated towards achieving business aims and objectives.
- To support the retail manager in ensuring the welfare and safety of colleagues, volunteers, customers and contractors at all times, in line with the Charity’s policies and procedures.
- To support the retail manager in identifying trends and remedial action, which will include promotional activities required to sustain financial targets.
- To support the retail manager in effectively merchandising the shop to achieve maximum profitability whilst delivering excellent shop standards.
- To support the store and wider regional network by generating sales through online platforms such as eBay and Vinted.
- To actively promote and qualify Gift Aid.
- To support the retail manager in undertaking all administrative duties including cash handling, till reconciliation and banking and reporting.
- To effectively manage donations made directly to the shop, both monetary and produce based stock.
- Attend retail meetings and conference calls.
- To take ownership of training, learning and development and to attend or participate in any training events.
- To work in collaboration with the local Fundraising Coordinator and their volunteers.
- To communicate and work in unison with the warehouse team to ensure that deliveries, collections and stock donations are maximised for the profit of the shop.
- To always provide the highest level of customer service and manage any complaints in line with the Charity’s procedures.
Other Duties and Responsibilities
- Promote and uphold the Charity’s Mission, Vision and Values in all aspects of work.
- Stay up to date on current related-industry trends and share best practice with colleagues.
- Carry out other duties identified by the manager to achieve the overall objectives of the service.
- Adhere to our health and safety policy and procedures, identify hazards and undertake appropriate risk assessments as required.
- Keep up to date with, and understand, legislative changes – particularly in relation to GDPR.
- To foster good working relationships with all the Charity’s employees, volunteers, partners and stakeholders.
- To be a good representative of the Charity and ensure positive relationships with customers and the local communities.
- Maintain confidentiality in all areas of work.
- Ensure that your conduct within and outside Charity does not conflict with organizational expectations.
- Actively support and promote the Charity and all its policies.
Personal Specification – Essential Criteria
- Experience of working in a retail, customer service, warehouse or distribution environment.
- Committed to and enthusiastic about the aims and objectives of Wales Air Ambulance.
- Excellent communication and customer service skills.
- Ability to work independently and with minimal supervision.
- Excellent team working skills.
- Ability to deliver results and improvements for the benefit of the Charity.
- Experience of stock management and record keeping.
Desirable Criteria
- A good understanding of Gift Aid regulations.
- Experience of working in the Charity sector.
- Welsh speaker/ ability to correspond through the medium of Welsh.
Retail Sales Assistant - Part Time Retail · Mold Charity Shop employer: Wales Air Ambulance
Wales Air Ambulance Charity is an exceptional employer, offering a rewarding opportunity to contribute to a vital cause while working in a supportive and collaborative environment. Our retail team thrives on a culture of teamwork and community engagement, with ample opportunities for personal growth and development, all while making a meaningful impact on the lives of people across Wales. Join us in our mission of 'Serving Wales, Saving Lives' and enjoy the satisfaction of knowing your efforts directly support lifesaving services.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant - Part Time Retail · Mold Charity Shop
✨Tip Number 1
Get to know the charity! Research the Wales Air Ambulance and its mission. When you walk into that interview, show your passion for their cause. It’ll make you stand out as someone who truly cares about what they do.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional when you go for your interview. It shows you’re serious about the role and respect the charity’s values.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Retail Sales Assistant - Part Time Retail · Mold Charity Shop
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping others and supporting our mission at Wales Air Ambulance.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail or customer service. We love seeing how your skills align with what we do, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Wales Air Ambulance.
How to prepare for a job interview at Wales Air Ambulance
✨Know the Charity Inside Out
Before your interview, take some time to research the Wales Air Ambulance Charity. Understand their mission, values, and the impact they have on the community. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since the role is all about excellent customer service, prepare examples from your past experiences where you went above and beyond for a customer. Think of specific situations that highlight your communication skills and ability to handle complaints gracefully.
✨Be Ready to Discuss Teamwork
This position involves working closely with volunteers and other team members. Be prepared to discuss your experience in team settings, how you motivate others, and how you contribute to a positive work environment. Share stories that demonstrate your collaborative spirit.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the shop's operations, team dynamics, or future goals. This shows that you're not just interested in the job, but also in how you can contribute to the charity's success.
