At a Glance
- Tasks: Support our charity shops by collecting and delivering donated stock with a smile.
- Company: Join the Wales Air Ambulance Charity, dedicated to saving lives across Wales.
- Benefits: Part-time hours, flexible schedule, and the chance to make a real difference.
- Other info: Opportunity for growth in a supportive and dynamic environment.
- Why this job: Be part of a team that directly impacts lives while gaining valuable experience.
- Qualifications: Valid driving licence and excellent customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
Are you a motivated and committed individual with a passion for excellent customer service? If so, we have an exciting opportunity to join our fantastic team at the Wales Air Ambulance Charity as a Retail and Transport Operative.
About Us
Wales Air Ambulance delivers advanced lifesaving medical care to people across Wales, 24/7. We are the only air ambulance charity based in and dedicated to the people of Wales and rely entirely on your charitable donations to raise 11.2 million every year to keep the helicopters in the air and rapid response vehicles on the road. We have successfully grown our service over the last twenty three years from a single aircraft operating five days a week from a single base in South Wales to the four aircraft 24/7 service model that we have today. With a motto of "Serving Wales, Saving Lives", we are absolutely committed to delivering the very best service we can for the people of Wales.
This is a Part Time Position of 22 hours Monday - Friday. This is a Fixed Term Position for 12 months. Please note we will be conducting rolling interviews therefore we reserve the right to close the advert early.
Job Purpose
To effectively support the smooth running of our collection and delivery service for our charity shops and work alongside the Retail Team, to ensure the effective delivery of the Retail strategy.
Main Duties and Responsibilities
- Efficiently collect and deliver donated stock as required, following Wales Air Ambulance Policy and Procedures.
- Ensure all customers and donors are treated in a polite and courteous manner at all times.
- Efficiently move stock around Wales Air Ambulance sites as required and to assist colleagues by placing goods within retail premises.
- Process donations of goods brought in to retail premises in line with Wales Air Ambulance processes and procedures.
- To undertake manual handling training and use approved lifting and handling equipment when required.
- To wear company-issued Personal Protective Equipment as required, including safety footwear, high visibility clothing and protective gloves.
- Promote the Charity and the retail proposition by carrying out leaflet drops as and when required.
- Ensure the safe use of the fleet distribution vehicles including regular checks and the reporting of any defects.
- Attend meetings and participate in weekly transport briefings.
- Carry out support jobs including shop support, fundraising tasks, postage, recycling and collection box retrieval.
- Ensure vehicles are kept in a clean and tidy condition at all times.
- Liaise with logistics team to ensure that stock distribution is managed efficiently.
- Efficiently carry out stock auditing duties.
- Support the retail team in preparation for planned refit and refurbishment, for both new and existing sites.
- Actively promote Gift Aid, following the process of Gift Aid to increase income from donated stock.
- Provide shop floor support to retail staff to cover lunch breaks, peak hours or staff shortages.
- Handle cash transactions and operate the till system when required.
- PAT test electricals and quality control for distribution.
- Provide warehouse support when required, ensuring all policies and procedures are adhered to.
- Carry out other duties identified by the manager to achieve the overall objectives for the Charity.
Personal Specification - Essential Criteria
- Valid driving license.
- Excellent interpersonal and customer service skills.
- Excellent organisational skills and the ability to manage a variety of tasks.
- Ability to follow processes and work to deadlines.
- Ability to work as part of a team, providing support to colleagues and volunteers.
- Ability to work under pressure.
- Basic IT skills for data entry (including smartphone).
- Able to undertake regular manual handling activities including lifting, carrying, pushing and maneuvering of furniture, stock and other donated goods.
- Able to meet the physical demands of the role, including prolonged periods of standing, walking and the handling of heavy or bulky items.
Desirable Criteria
- Experience of working in a transport, warehouse or distribution environment.
- A good understanding of Gift Aid regulations.
- Experience of working in the Charity sector.
- Welsh speaker.
- Sound geographical knowledge of Wales.
- Good map/orientation skills.
- Experience of satellite navigation use.
- Welsh speaker.
Retail and Transport Operative - Fixed Term / Part Time employer: Wales Air Ambulance
Wales Air Ambulance Charity is an exceptional employer, offering a unique opportunity to contribute to a vital service that saves lives across Wales. With a strong commitment to employee development and a supportive work culture, we provide our team with the chance to grow while making a meaningful impact in the community. Join us in our mission to deliver advanced medical care, and enjoy the benefits of working in a dynamic environment dedicated to serving the people of Wales.
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Transport Operative - Fixed Term / Part Time
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Wales Air Ambulance, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail and Transport Operative - Fixed Term / Part Time
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Wales Air Ambulance that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Wales Air Ambulance will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Wales Air Ambulance and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Wales Air Ambulance
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Wales Air Ambulance, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Wales Air Ambulance!
