At a Glance
- Tasks: Assist in running a retail shop, providing excellent customer service and supporting volunteers.
- Company: Join the Wales Air Ambulance Charity, dedicated to lifesaving care across Wales.
- Benefits: Gain valuable experience, flexible hours, and contribute to a meaningful cause.
- Other info: Part-time role with opportunities for personal growth and teamwork.
- Why this job: Make a difference in your community while developing your skills in a supportive environment.
- Qualifications: Retail or customer service experience and a passion for charity work.
The predicted salary is between 10 - 12 £ per hour.
Are you a motivated and committed individual with a passion for excellent customer service? If so, we have an exciting opportunity to join our fantastic team at the Wales Air Ambulance Charity as a Retail Shop Assistant.
About Us
Wales Air Ambulance delivers advanced lifesaving medical care to people across Wales, 24/7. We are the only air ambulance charity based in and dedicated to the people of Wales and rely entirely on your charitable donations to raise 11.2 million every year to keep the helicopters in the air and rapid response vehicles on the road.
This is a Part Time Position of 22 hours Monday - Saturday. Please note we will be conducting rolling interviews therefore we reserve the right to close the advert early.
Job Purpose
To support the Retail Assistant Manager in the successful running of the shop, to achieve, and where possible, exceed agreed sales targets to maximise income generation. The role includes some weekend, Bank Holiday and evening work.
Main Duties and Responsibilities
- Greeting and serving customers as they enter the store.
- Advising and assisting customers.
- Assisting with store deliveries.
- To support the retail manager in attracting, recruiting, and training a team of volunteers.
- To support the retail manager in regularly monitoring, reporting and evaluating the performance of the shop operation.
- To support the retail manager in creating an environment in which volunteers are involved, informed and motivated towards achieving business aims and objectives.
- To support the retail manager in ensuring the welfare and safety of colleagues, volunteers, customers and contractors at all times, in line with the Charity’s policies and procedures.
- To support the retail manager in identifying trends and remedial action, which will include promotional activities required to sustain financial targets.
- To support the retail manager in effectively merchandising the shop to achieve maximum profitability whilst delivering excellent shop standards.
- To support the store and wider regional network by generating sales through online platforms such as eBay and Vinted.
- To actively promote and qualify Gift Aid.
- To support the retail manager in undertaking all administrative duties including cash handling, till reconciliation and banking and reporting.
- To effectively manage donations made directly to the shop, both monetary and produce based stock.
- Attend retail meetings and conference calls.
- To take ownership of training, learning and development and to attend or participate in any training events.
- To work in collaboration with the local Fundraising Coordinator and their volunteers.
- To communicate and work in unison with the warehouse team to ensure that deliveries, collections and stock donations are maximized for the profit of the shop.
- To always provide the highest level of customer service and manage any complaints in line with the Charity’s procedures.
Other Duties and Responsibilities
- Promote and uphold the Charity’s Mission, Vision and Values in all aspects of work.
- Stay up to date on current related-industry trends and share best practice with colleagues.
- Carry out other duties identified by the manager to achieve the overall objectives of the service.
- Adhere to our health and safety policy and procedures, identify hazards and undertake appropriate risk assessments as required.
- Keep up to date with, and understand, legislative changes – particularly in relation to GDPR.
- To foster good working relationships with all the Charity’s employees, volunteers, partners and stakeholders.
- To be a good representative of the Charity and ensure positive relationships with customers and the local communities.
- Maintain confidentiality in all areas of work.
- Ensure that your conduct within and outside Charity does not conflict with organizational expectations.
- Actively support and promote the Charity and all its policies.
Personal Specification - Essential Criteria
- Experience of working in a retail, customer service, warehouse or distribution environment.
- Committed to and enthusiastic about the aims and objectives of Wales Air Ambulance.
- Excellent communication and customer service skills.
- Ability to work independently and with minimal supervision.
- Excellent team working skills.
- Ability to deliver results and improvements for the benefit of the Charity.
- Experience of stock management and record keeping.
Desirable Criteria
- A good understanding of Gift Aid regulations.
- Experience of working in the Charity sector.
- Welsh speaker/ ability to correspond through the medium of Welsh.
Part-Time Retail Shop Assistant — Lifesaving Charity in Mold employer: Wales Air Ambulance
Wales Air Ambulance Charity is an exceptional employer, offering a rewarding opportunity to contribute to lifesaving services while working in a supportive and dynamic retail environment. Our team is dedicated to fostering a culture of collaboration and growth, providing employees with training and development opportunities that empower them to excel in their roles. With a strong commitment to community engagement and a mission-driven approach, joining us means being part of something truly impactful in the heart of Wales.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Retail Shop Assistant — Lifesaving Charity in Mold
✨Tip Number 1
Get to know the charity! Research Wales Air Ambulance and understand their mission. When you show genuine passion for their cause during interviews, it’ll really set you apart from other candidates.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Being able to share these stories will demonstrate your commitment to excellent service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at the charity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be able to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Part-Time Retail Shop Assistant — Lifesaving Charity in Mold
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and the charity's mission shine through. We want to see that you genuinely care about making a difference in people's lives!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail or customer service. We love seeing how your skills align with our needs, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Retail Shop Assistant role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Wales Air Ambulance
✨Know the Charity Inside Out
Before your interview, take some time to research the Wales Air Ambulance Charity. Understand their mission, values, and the impact they have on the community. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since this role is all about excellent customer service, prepare examples from your past experiences where you went above and beyond for a customer. Think of specific situations that highlight your communication skills and ability to handle complaints gracefully.
✨Be Ready to Discuss Teamwork
This position involves working closely with volunteers and other team members. Be prepared to discuss your experience in team settings, how you motivate others, and how you contribute to a positive work environment. Share stories that demonstrate your collaborative spirit.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the shop's operations, volunteer training, or how they measure success. This shows you're engaged and serious about the role, plus it gives you valuable insights into the charity's culture.
