At a Glance
- Tasks: Lead the Room Service team to deliver exceptional dining experiences and optimise sales performance.
- Company: Join the pre-opening team at Waldorf Astoria London - Admiralty Arch, a luxury hotel.
- Benefits: Enjoy competitive pay, complimentary meals, 28 days' holiday, and exclusive travel discounts.
- Other info: Dynamic environment with opportunities for professional growth and development.
- Why this job: Be part of a landmark hotel opening and shape unforgettable guest experiences.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
Waldorf Astoria London - Admiralty Arch is seeking a Room Service Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London - Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world's most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hilton's flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world's most sought-after destinations.
We are looking for hospitality professionals who are passionate about delivering an exceptional five-star guest experience, consistently upholding the world-class service standards recognised by Forbes.
What will I be doing?
As Room Service Manager, you will lead the In-Room Dining operation, delivering a refined, seamless dining experience for Guests and Members while optimising sales performance, developing talent, and maintaining rigorous cost control. In this role, you will oversee all aspects of Room Service operations, ensuring exceptional service execution, brand alignment, and commercial effectiveness. Your responsibilities will include performing the following to the highest luxury hospitality standards:
- Provide clear, inspiring leadership to the Room Service team, driving operational excellence and supporting individual professional growth
- Ensure full compliance with all brand standards, service protocols, and quality expectations
- Monitor and evaluate guest satisfaction, implementing continuous improvement initiatives to enhance the in-room dining experience
- Stay attuned to culinary and service trends, proactively contributing ideas to elevate the range, presentation, and quality of Food & Beverage offerings
- Drive revenue optimisation while maintaining disciplined cost control and identifying opportunities for efficiency
- Develop and manage achievable budgets, forecasts, and short- and long-term departmental objectives
- Partner closely with the Learning & Development team to ensure structured, ongoing training through comprehensive training calendars
- Maintain a robust internal control environment, ensuring full compliance with hotel and company policies and procedures
What are we looking for?
A Room Service Manager within Hilton brands leads with service excellence, commercial awareness, and a guest-first mindset, collaborating seamlessly with teams across the hotel. To succeed in this role, you will demonstrate:
- Proven experience in a similar in-room dining or Food & Beverage leadership role
- Strong people management and leadership capabilities
- Effective negotiation and influencing skills
- A positive, composed, and solution-focused attitude
- Excellent verbal and written communication skills
- Ability to perform consistently under pressure in a dynamic environment
- Impeccable grooming standards aligned with luxury brand expectations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience within the hospitality industry
- Experience managing payroll, budgeting, and forecasting processes
- Strong commercial awareness and industry knowledge
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical.
Room Service Manager in Westminster employer: Waldorf Astoria Admiralty Arch London
Waldorf Astoria London - Admiralty Arch is an exceptional employer, offering a unique opportunity to be part of the pre-opening team at a landmark luxury hotel. With a commitment to employee growth through exceptional development programmes, a supportive work culture, and a range of benefits including complimentary meals, generous holiday allowance, and exclusive travel discounts, this role promises a rewarding career in a prestigious environment. Join us in shaping unforgettable guest experiences while enjoying the perks of working in one of the UK's most sought-after locations.
Contact Detail:
Waldorf Astoria Admiralty Arch London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Room Service Manager in Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! If you can, visit the hotel or attend any pre-opening events. This gives you a chance to meet the team and showcase your passion for the role in person. Plus, it shows you're genuinely interested!
✨Tip Number 3
Prepare for the interview by researching the hotel's brand values and service standards. Think about how your experience aligns with their expectations and be ready to share specific examples of your past successes in luxury hospitality.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the time to engage with us directly.
We think you need these skills to ace Room Service Manager in Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Room Service Manager role. Highlight your leadership experience in luxury hospitality and any relevant achievements that showcase your ability to deliver exceptional guest experiences.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to shaping the guest experience at Waldorf Astoria London. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since excellent verbal and written communication skills are key for this position, make sure your application is clear, concise, and free of errors. This is your opportunity to demonstrate your attention to detail and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the quickest way for us to receive your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at Waldorf Astoria Admiralty Arch London
✨Know Your Luxury Hospitality Standards
Familiarise yourself with the luxury service standards that Waldorf Astoria upholds. Be ready to discuss how you’ve implemented these in your previous roles, especially in in-room dining or Food & Beverage leadership.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and developed your team in past positions. Highlight specific instances where your leadership directly improved guest satisfaction or operational efficiency.
✨Demonstrate Commercial Awareness
Be prepared to discuss your experience with budgeting, forecasting, and revenue optimisation. Think of ways you can contribute to the hotel's financial success while maintaining high service standards.
✨Stay Composed Under Pressure
Think of scenarios where you had to perform under pressure and how you managed those situations. Share your strategies for maintaining a positive attitude and delivering exceptional service even in challenging circumstances.
