At a Glance
- Tasks: Lead the Front of House team to create unforgettable guest experiences at a luxury hotel.
- Company: Join the prestigious Waldorf Astoria London - Admiralty Arch, a landmark luxury hotel.
- Benefits: Enjoy competitive pay, complimentary meals, travel discounts, and generous holiday allowance.
- Other info: Dynamic work environment with exceptional growth opportunities and a focus on team development.
- Why this job: Be part of a founding team shaping a world-class hospitality experience in a stunning location.
- Qualifications: Experience in hotel management, strong leadership, and excellent communication skills required.
The predicted salary is between 60000 - 80000 € per year.
Waldorf Astoria London - Admiralty Arch is seeking a Director of Front of House to join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London - Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world's most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hilton's flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world's most sought-after destinations.
A World of Rewards:
- Complimentary, nourishing meals provided while on duty
- Exceptional development programmes, designed to support and accelerate your growth at every stage
- Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives
- Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
- High street savings through Perks at Work
- 28 days' holiday, including bank holidays, rising to 33 days with length of service
What will I be doing?
We are looking for hospitality professionals who are passionate about delivering an exceptional five star guest experience, consistently upholding the world class service standards recognised by Forbes. As a Director of Front of House, you are responsible for overseeing all Front of House operations to deliver an excellent Guest and Member experience. A Director of Front of House will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Oversee Front of House operations including, but not limited, to Concierge, Reception and Guest Relations
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
- Operate within departmental budgets through effective stock and cost controls and well managed schedules
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Monitor the appearance, standards and performance of the Front of House team with an emphasis on training and teamwork
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Ensure ongoing training
- Ensure communication meetings are conducted and post-meeting minutes generated
- Recruit, manage, train and develop the Front of House team
- Contribute to succession planning within the hotel and company
- Ensure team members comply with hotel security, fire regulations and all health and safety legislation
- Proficient in property management systems
- Assist other departments wherever necessary
- Ensure the department adheres to Hilton policies and procedures
- Ensure competence of HHonors loyalty programme and ensure compliance
What are we looking for?
A Director of Front of House serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Rooms Management/Front Office Management experience in the hotel/leisure/retail sector in a similar capacity
- Strong leadership skills to manage and motivate the team
- Excellent organisational and planning skills
- Excellent communication skills
- Good financial awareness
- Accountable and resilient
- Ability to work under pressure
- Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Degree in related field
- Familiar with Property Management Systems
Director of Front of House in Westminster employer: Waldorf Astoria Admiralty Arch London
Waldorf Astoria London - Admiralty Arch offers an exceptional work environment for those passionate about luxury hospitality, providing a unique opportunity to shape the guest experience at a landmark hotel. With a commitment to employee growth through exceptional development programmes, generous holiday allowances, and a supportive team culture, this prestigious establishment is dedicated to creating a rewarding workplace. Located in the heart of London, opposite Buckingham Palace, employees enjoy not only a vibrant work atmosphere but also exclusive benefits such as discounted stays and high street savings.
Contact Detail:
Waldorf Astoria Admiralty Arch London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of Front of House in Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights into the Waldorf Astoria. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for luxury hospitality shine through. Share your vision for guest experiences and how you can contribute to the hotel's success.
✨Tip Number 3
Research is key! Familiarise yourself with Waldorf Astoria's brand values and their approach to luxury service. This will help you tailor your conversations and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the pre-opening team at this iconic hotel.
We think you need these skills to ace Director of Front of House in Westminster
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’s packed with details about what we’re looking for in a Director of Front of House, and understanding these will help you tailor your application to stand out.
Showcase Your Experience:When writing your application, highlight your relevant experience in luxury hospitality. We want to see how your background aligns with our expectations, so don’t hold back on sharing your achievements and how they relate to the role.
Be Authentic:Let your personality shine through in your written application. We value authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for delivering exceptional guest experiences and how you embody our values.
Apply Through Our Website:Once you’ve polished your application, make sure to apply through our website. It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Waldorf Astoria Admiralty Arch London
✨Know the Hotel Inside Out
Before your interview, make sure to research Waldorf Astoria London - Admiralty Arch thoroughly. Familiarise yourself with its unique offerings, like the signature restaurants and luxury amenities. This knowledge will show your genuine interest and help you connect your experience to their vision.
✨Showcase Your Leadership Skills
As a Director of Front of House, strong leadership is key. Prepare examples from your past roles where you've successfully managed teams or improved guest experiences. Highlight how you motivate staff and maintain high standards, as this aligns perfectly with their expectations.
✨Demonstrate Financial Acumen
Since the role involves managing budgets and costs, be ready to discuss your financial management experience. Bring specific examples of how you've effectively controlled costs or improved profitability in previous positions. This will reassure them of your capability to operate within departmental budgets.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about potential challenges in a luxury hotel setting and how you would address them. This preparation will help you respond confidently and demonstrate your readiness for the role.
