Assistant Executive Housekeeper in Westminster

Waldorf Astoria London - Admiralty Arch is seeking an Assistant Executive Housekeeper to join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London - Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world's most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hilton's flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world's most sought-after destinations.

We are looking for hospitality professionals who are passionate about delivering an exceptional five-star guest experience, consistently upholding the world-class service standards recognised by Forbes.

As an Assistant Executive Housekeeper, you will play a pivotal role in supporting all Housekeeping and Laundry operations, with a strong focus on service excellence, operational precision, and the ongoing development of the Housekeeping team to deliver a flawless guest experience. You will work closely with the Director of Housekeeping to oversee daily operations, ensure exemplary standards are consistently achieved, and uphold the brand's commitment to luxury, cleanliness, and attention to detail.

Your responsibilities will include, but are not limited to:

• Supporting the oversight of all Housekeeping and Laundry operations to ensure seamless service delivery
• Maintaining strict adherence to departmental budgets through effective stock control, cost management, and well-planned schedules
• Supporting departmental objectives, performance targets, budgets, policies, and procedures
• Ensuring consistently high standards across all Housekeeping and Laundry areas, in line with brand and luxury hotel standards
• Conducting routine inspections of Housekeeping areas and reporting findings to the Director of Housekeeping
• Implementing and monitoring all Housekeeping policies and procedures, including Health & Safety and security protocols
• Monitoring the presentation, performance, and professionalism of Housekeeping Team Members, with a strong emphasis on training, engagement, and teamwork
• Ensuring all team members maintain up-to-date knowledge of room categories, amenities, and luxury service expectations
• Assisting the Director of Housekeeping in fostering effective communication and professional relationships across all departments, as well as with external partners and suppliers
• Ensuring staffing levels are aligned with business demands
• Supporting ongoing training initiatives and leading effective departmental communication meetings
• Managing team performance matters in line with company policies and procedures
• Supporting the recruitment, training, and development of Housekeeping Team Members
• Deputising for the Director of Housekeeping in their absence, ensuring continuity of service and leadership
• Delivering exceptional, personalised guest service at all times
• Supporting other departments as operationally required

An Assistant Executive Housekeeper serving Hilton brands is consistently guest-focused, collaborative, and dedicated to excellence. To succeed in this role, you will demonstrate the following attributes, skills, and experience:

• Proven Housekeeping or Laundry experience within the hotel, leisure, or retail sector, in a supervisory or managerial capacity
• Secondary education or equivalent qualification
• Strong commercial awareness with effective cost-control capabilities
• Basic proficiency in computer systems, including Microsoft Office
• Exceptional leadership, interpersonal, and communication skills
• A genuine commitment to delivering outstanding guest service
• The ability to remain composed and effective in a fast-paced environment
• Impeccable grooming and presentation standards
• Flexibility to adapt to varying operational demands
• A strong foundational knowledge of Workplace Health, Safety, and Hygiene
• A passion for luxury hospitality and service excellence

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• Experience managing a department and Profit and Loss account
• High level of IT proficiency

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical.