Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support students with queries and enhance their experience on campus and online.
- Company: Join the vibrant Walbrook Institute in central London.
- Benefits: Competitive salary, flexible working, generous holidays, and wellbeing programmes.
- Why this job: Make a real difference in students' lives and foster an inclusive community.
- Qualifications: Experience in student support and strong communication skills required.
- Other info: Opportunity for career growth and a supportive work environment.
The predicted salary is between 27000 - 30000 £ per year.
Are you passionate about supporting students and delivering an outstanding student experience? Do you thrive in a fast-paced, student‑centred environment? Are you committed to inclusivity, wellbeing, and helping students succeed? Then apply for our Student Success Coordinator role, based at our central London campus.
Role Overview
As a Student Success Coordinator, you’ll be the first point of contact for students, providing high‑quality, holistic support both on campus and online. You’ll champion the student voice, help deliver engagement and wellbeing initiatives, and play a key role in building a vibrant, inclusive student community. You’ll work closely with the Student Engagement team to support events, monitor engagement, and ensure every student receives the guidance they need to thrive.
Key Responsibilities
- Provide frontline support for student queries (in person and online)
- Monitor attendance and engagement, and proactively reach out to students
- Support the planning and delivery of student experience and engagement events
- Champion student voice initiatives, including surveys and feedback forums
- Collaborate with colleagues to ensure seamless support and community‑building
- Maintain accurate records and contribute to service KPIs
- Ensure all activities align with institutional policies and safeguarding requirements
Skills and Qualifications
- Experience in student support, education, or a related field
- Strong communication and relationship‑building skills
- Commitment to equality, diversity, and inclusion
- Ability to work collaboratively and flexibly in a busy environment
- Digital capability and confidence using online platforms
- Experience supporting students from diverse backgrounds (desirable)
This role is based on campus in London. Hybrid/remote working is possible up to one day per week on a rota basis. We support flexible working and welcome candidates seeking career flexibility.
To apply please submit your CV with a covering letter explaining your suitability for the role. Please note that CVs without a covering letter will not be considered.
Lifestyle
- Company pension plan
- Life insurance
- Perkbox membership
- Generous holiday entitlements, increasing with length of service
- Excellent maternity & paternity policies
- Volunteering days
- Birthday day off
Wellbeing
- Wellbeing Group programmes
- Twice a year "wellbeing pass" to allow time for yourself
- Employee Assistance Programme (EAP)
Closing date: 26th February 2026
Interviews: w/c 2nd March 2026
Student Success Coordinator employer: Walbrook Institute London
Contact Detail:
Walbrook Institute London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Success Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Walbrook Institute. Check out their social media and website to understand their values and student engagement initiatives. This will help you tailor your responses and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with supporting students and promoting inclusivity. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your passion for student success! During the interview, share specific examples of how you've supported students in the past. Whether it’s through events or one-on-one support, let them see your commitment to making a difference in their lives.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re enthusiastic about the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Student Success Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Student Success Coordinator role. Highlight any relevant experience in student support or education, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about supporting students and how you can contribute to our vibrant community. Be genuine and let your personality come through.
Showcase Inclusivity and Wellbeing: Since we value inclusivity and wellbeing, mention any experiences or initiatives you've been involved in that promote these values. This will show us that you align with our mission and understand the importance of a supportive environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter, and it ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Walbrook Institute London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Student Success Coordinator role. Familiarise yourself with the key responsibilities and how they align with your experience. This will help you articulate how you can contribute to the student experience and support initiatives effectively.
✨Showcase Your Passion for Student Support
During the interview, express your genuine passion for supporting students. Share specific examples from your past experiences where you've made a positive impact on students' lives. This will demonstrate your commitment to inclusivity and wellbeing, which are crucial for this role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle student queries. Think of situations where you successfully resolved issues or improved engagement. Practising these scenarios will help you respond confidently and show your capability in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, student engagement strategies, or future initiatives. This shows your interest in the role and helps you gauge if the organisation aligns with your values and career goals.