At a Glance
- Tasks: Support students throughout their academic journey and enhance their engagement and wellbeing.
- Company: Walbrook Institute London, a leading career-focused university with a global reach.
- Benefits: Up to £30,000 salary, generous holidays, private medical insurance, and flexible working options.
- Other info: Join a dynamic team with opportunities for learning, development, and social activities.
- Why this job: Make a real difference in students' lives and help create an inclusive community.
- Qualifications: Experience in student-facing roles and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
At Walbrook Institute London, our mission is to be the UK's leading career‑focused university with global reach. Our vision is to enable students to succeed in evolving labour markets by delivering accessible, career‑focused and professionally relevant education. We are looking for an enthusiastic and student‑focused Student Engagement Coordinator to join our Student Engagement Team. This is an exciting opportunity to play a key role in delivering an outstanding student experience for a diverse community of on‑campus and online learners.
As a Student Engagement Coordinator, you will be a key point of contact for students throughout their academic journey, providing high‑quality support, guidance and signposting across a range of academic, wellbeing and pastoral matters. Working closely with academic and professional services colleagues, you will help create an inclusive and engaging student community, support student success and wellbeing, and contribute to initiatives that enhance engagement, retention and satisfaction.
Key Responsibilities
- Provide frontline support for student enquiries, in person and online.
- Support students throughout their academic journey, managing enquiries and escalating complex issues where appropriate.
- Monitor student engagement and attendance, carrying out proactive outreach to support student engagement and retention.
- Coordinate and support student engagement activities and communications for on‑campus and online students.
- Champion student voice initiatives, including surveys, feedback forums and other opportunities for student engagement.
- Maintain accurate records and contribute to service KPIs.
- Work collaboratively across the institution while ensuring all activities align with institutional policies and safeguarding requirements.
Skills and Qualifications
- Experience working in a student‑facing role within Higher Education.
- Experience supporting international students and/or diverse student populations.
- Strong communication, relationship‑building and organisational skills.
- Digital confidence and experience using online platforms and systems.
- Commitment to equality, diversity and inclusion.
- A proactive, student‑centred approach with a passion for delivering an outstanding student experience.
Desirable
- Knowledge of the UK higher education sector and student lifecycle.
- Experience supporting online learners and delivering student engagement activities.
- Experience using student records, CRM or engagement monitoring systems.
- Knowledge of UKVI requirements and issues affecting international students.
Salary and Benefits
- Up to £30,000 per annum, dependent on experience.
- Generous holiday entitlement, increasing with service.
- Pension scheme.
- Private medical insurance (subject to eligibility).
- Cycle to Work scheme.
- Season ticket and health club loans.
- Employee Assistance Programme and wellbeing initiatives.
- Learning and development opportunities.
- Social activities and volunteering days.
- Flexible working arrangements.
This role is based on campus in London. Hybrid working is available for up to one day per week on a rota basis. We support flexible working and welcome candidates seeking career flexibility.
Closing Date: 06 July 2026.
Student Engagement Coordinator employer: Walbrook Institute London
At Walbrook Institute London, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. As a Student Engagement Coordinator, you will benefit from generous holiday entitlement, a comprehensive pension scheme, and opportunities for professional development, all while contributing to a vibrant community that prioritises student success and wellbeing. Our commitment to flexible working arrangements ensures that you can balance your career with personal commitments, making this an ideal place for those seeking meaningful and rewarding employment in the heart of London.
