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- Tasks: Support students and resolve enquiries while working from home.
- Company: Join a supportive team focused on student success and customer service.
- Benefits: Flexible working hours, generous holiday, and wellbeing programmes.
- Why this job: Make a difference in students' lives while enjoying work-life balance.
- Qualifications: GCSEs in Maths and English; strong admin and communication skills.
- Other info: Opportunity for career flexibility and growth in a dynamic environment.
The predicted salary is between 26455 - 37037 £ per year.
Based: Home based | Salary: £26,455 | Hours: 37.5 hours per week, Monday to Friday
We’re looking for somebody to join our Enquiries and Admissions team based at home. As a Student and Customer Services Officer you will respond to enquiries across our Professional Qualifications range, engage customers to establish rapport and resolve issues quickly and effectively. This role is based from home, with occasional meetings in London as required.
Key Responsibilities- Support students in all aspects of their learning.
- Process registrations, SPS and membership renewals.
- Maintain database records for customers and students in the UK and internationally.
- Demonstrate flexibility with working hours to meet customer needs.
- GCSEs or equivalent in Maths and English at grade C or above.
- Ideally a degree-level education.
- Well‑organised with strong administrative skills and good working knowledge of Microsoft Office.
- Excellent communication skills with the ability to react positively to changing priorities and manage your own time schedules.
- Experience within the education sector is a distinct advantage.
We support our staff to create a work‑life balance that works for them and welcome candidates looking for career flexibility. Flexible working arrangements will be discussed at interview stage.
Before applying, please read our Privacy Policy (see our website for details). To apply please submit your CV with a covering letter explaining your suitability for the role. CVs without a covering letter will not be considered.
Note: Depending on the number of CVs received, we may close the advert early. Due to high volumes, it may not be possible to respond to all unsuccessful applicants.
Lifestyle- Company pension plan
- Life insurance
- Perkbox membership
- Work Your Way – flexibility that works for you
- Generous holiday entitlements, increasing with length of service
- Excellent maternity & paternity policies
- Volunteering days
- Birthday day off
- Wellbeing Group programmes
- Twice a year 'wellbeing pass' to allow time for yourself
- Employee Assistance Programme (EAP)
Closing date: 22 March 2026 | Interviews: TBC
Student & Customer Services Officer (12 months FTC) employer: Walbrook Institute London
Contact Detail:
Walbrook Institute London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student & Customer Services Officer (12 months FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on StudySmarter and our values. This will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Student & Customer Services Officer role.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've supported students or resolved customer issues in the past. This will demonstrate your ability to handle the responsibilities of the job effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Student & Customer Services Officer (12 months FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Student & Customer Services Officer role. Highlight relevant experience, especially in customer service and education, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in this role and how your skills align with what we’re looking for. Be genuine and let your personality come through!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. We want to see that you can engage with customers and resolve issues smoothly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there.
How to prepare for a job interview at Walbrook Institute London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student & Customer Services Officer. Familiarise yourself with the key tasks like processing registrations and maintaining database records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves engaging with customers and resolving issues, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've successfully handled customer enquiries or resolved conflicts. This will highlight your ability to connect with students and customers effectively.
✨Flexibility is Key
The job requires flexibility with working hours to meet customer needs. Be ready to discuss how you've adapted to changing priorities in previous roles. Share specific instances where you’ve managed your time well and adjusted your schedule to accommodate others, showing that you can thrive in a dynamic environment.
✨Prepare Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the company and the role. For example, you could ask about the team dynamics or how they support staff in achieving a work-life balance. This shows that you’re not just focused on getting the job, but also on how you can fit into their culture.