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- Tasks: Engage with students and customers, handling enquiries via email, phone, and live chat.
- Company: Join a supportive team at Walbrook Institute, focused on education and customer service.
- Benefits: Enjoy flexible working, generous holidays, and opportunities for professional growth.
- Why this job: Make a difference in students' lives while developing your skills in a dynamic environment.
- Qualifications: GCSEs in Maths and English; degree preferred, with strong admin and communication skills.
- Other info: Remote work with occasional meetings in London; great career progression opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Student & Customer Service Officer (maternity cover – up to 12 months)
Based: Home based
Hours: 37.5 hours per week, Monday to Friday
Have you worked within an education or training environment?
Are you calm under pressure and focused on providing truly exceptional customer service?
We’re looking for somebody to join our Enquiries and Admissions team based at home. As a Student and Customer Services Officer, you will deal effectively with all enquiries across our Professional Qualifications range, engaging with customers to establish an immediate rapport and solving problems quickly and effectively.
This role will be based from home; however, we would expect the post-holder to attend occasional meetings in London as required.
You will be experienced in handling enquiries via email, telephone and live chat. Key responsibilities will include supporting students in all aspects of their learning, processing registrations, SPS and membership renewals and maintaining database records for customers and students in the UK and internationally. We are always seeking to enhance our services and would value your contribution and support towards the implementation of improvements. You will also need to demonstrate flexibility towards working hours to meet customer needs.
You should possess GCSEs or equivalent in Maths and English at grade C or above and ideally be educated to degree level. You must be well organised, with strong administrative skills and good working knowledge of Microsoft Office. Excellent communication skills are essential as well as the ability to react positively to changing priorities whilst managing your own time schedules. Experience within the education sector would be a distinct advantage.
We support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.
Before applying for any role please read our Recruitment Privacy Policy found on our website. You will find the link by clicking about us and selecting Work with us.
To apply please submit your CV with a covering letter explaining your suitability for the role to recruitment@walbrook.ac.uk. Please note that CVs without a covering letter will not be considered.
Please note that depending on number of CVs we receive; we may close the advert early. Due to the high volumes we receive, it may not be possible to respond to all applicants who are unsuccessful.
Previous applicants need not apply.
As part of your salary and benefits package, you’ll receive:
- Enhanced pension plan
- Occupational sick pay (enhanced above SSP)
- Private medical insurance (dependent on job family)
- Buying of annual leave (discretionary)
- Cycle to work scheme
- Free eyesight tests and vouchers towards the purchase of glasses
- Life insurance (8x basic salary)
- Perkbox membership (retail, lifestyle and entertainment discounts)
- Season ticket and health club interest-free loans
- Business membership with The Marlowe Theatre, Canterbury
Time-off / Leave Benefits
- Generous holiday entitlements, increasing with length of service
- Exceptional absence days (paid discretionary time off)
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Student & Customer Service Officer employer: Walbrook Institute London
Contact Detail:
Walbrook Institute London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student & Customer Service Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Walbrook Institute. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences where you've successfully handled enquiries or supported students. We want you to shine!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Student & Customer Service Officer, you'll need to engage effectively with customers, so let your personality come through.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Student & Customer Service Officer
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to explain why you're the perfect fit for the Student & Customer Services Officer role. Highlight your relevant experience and how you can contribute to our Enquiries and Admissions team.
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to match the job description! Emphasise your administrative skills, communication abilities, and any experience in the education sector to catch our eye.
Showcase Your Flexibility: We love candidates who can adapt! Mention any previous experiences where you’ve demonstrated flexibility in your working hours or how you’ve handled changing priorities. It shows us you’re ready for the dynamic environment at StudySmarter.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed! Follow the instructions carefully, and don’t forget that we need both your CV and cover letter to consider your application.
How to prepare for a job interview at Walbrook Institute London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student & Customer Services Officer. Familiarise yourself with handling enquiries via email, phone, and live chat, as well as processing registrations and maintaining database records. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively engaged with customers or students in the past. Think about times when you solved problems quickly or established rapport. Practising these scenarios will help you articulate your experience during the interview.
✨Demonstrate Flexibility and Adaptability
The job requires flexibility in working hours and adapting to changing priorities. Be ready to discuss situations where you've had to adjust your approach or schedule to meet customer needs. Highlighting your adaptability will show that you're a great fit for the dynamic environment of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, company culture, and any service improvements they might be considering. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.