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- Tasks: Support students and resolve enquiries while working from home.
- Company: Join a flexible, supportive team focused on student success.
- Benefits: Competitive salary, generous holiday, and wellbeing programmes.
- Why this job: Make a difference in students' lives while enjoying work-life balance.
- Qualifications: GCSEs in Maths and English; degree preferred, strong admin skills.
- Other info: Flexible working arrangements and career growth opportunities available.
The predicted salary is between 26455 - 26455 £ per year.
Based: Home based | Salary: £26,455 | Hours: 37.5 hours per week, Monday to Friday
We’re looking for somebody to join our Enquiries and Admissions team based at home. As a Student and Customer Services Officer you will respond to enquiries across our Professional Qualifications range, engage customers to establish rapport and resolve issues quickly and effectively. This role is based from home, with occasional meetings in London as required.
Key Responsibilities- Support students in all aspects of their learning.
- Process registrations, SPS and membership renewals.
- Maintain database records for customers and students in the UK and internationally.
- Demonstrate flexibility with working hours to meet customer needs.
- GCSEs or equivalent in Maths and English at grade C or above.
- Ideally a degree-level education.
- Well‑organised with strong administrative skills and good working knowledge of Microsoft Office.
- Excellent communication skills with the ability to react positively to changing priorities and manage your own time schedules.
- Experience within the education sector is a distinct advantage.
We support our staff to create a work‑life balance that works for them and welcome candidates looking for career flexibility. Flexible working arrangements will be discussed at interview stage.
Before applying, please read our Privacy Policy (see our website for details). To apply please submit your CV with a covering letter explaining your suitability for the role. CVs without a covering letter will not be considered.
Note: Depending on the number of CVs received, we may close the advert early. Due to high volumes, it may not be possible to respond to all unsuccessful applicants.
Lifestyle- Company pension plan
- Life insurance
- Perkbox membership
- Work Your Way – flexibility that works for you
- Generous holiday entitlements, increasing with length of service
- Excellent maternity & paternity policies
- Volunteering days
- Birthday day off
- Wellbeing Group programmes
- Twice a year 'wellbeing pass' to allow time for yourself
- Employee Assistance Programme (EAP)
Closing date: 22 March 2026 | Interviews: TBC
Student and Customer Services Officer (12 months FTC) employer: Walbrook Institute London
Contact Detail:
Walbrook Institute London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student and Customer Services Officer (12 months FTC)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on StudySmarter and our values. This will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Student and Customer Services Officer role.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've supported students or resolved customer issues in the past. This will demonstrate your ability to handle the responsibilities of the job effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Student and Customer Services Officer (12 months FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Student and Customer Services Officer role. Highlight relevant experience, especially in customer service and education, to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in this role and how your skills align with our needs. Remember, we want to see your personality come through!
Show Off Your Communication Skills: Since this role involves engaging with students and customers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and friendly – just like how you’d interact with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Walbrook Institute London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student and Customer Services Officer. Familiarise yourself with the Professional Qualifications range and think about how your skills can support students effectively.
✨Showcase Your Communication Skills
Since this role involves engaging with customers and resolving issues, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in previous roles, especially in challenging situations.
✨Demonstrate Flexibility
The job requires flexibility in working hours to meet customer needs. Be ready to discuss how you've adapted to changing priorities in past roles and how you manage your time effectively.
✨Prepare Your Questions
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, company culture, and how they support work-life balance. This shows your genuine interest in the role and helps you assess if it's the right fit for you.