At a Glance
- Tasks: Lead and enhance student wellbeing services, ensuring timely support for diverse student needs.
- Company: Walbrook, a growing institution focused on student success and wellbeing.
- Benefits: Competitive salary, flexible working, generous holiday, and comprehensive wellbeing support.
- Other info: Join a compassionate team dedicated to continuous improvement and student success.
- Why this job: Make a lasting impact on student wellbeing and create an inclusive environment for success.
- Qualifications: Experience in student support, safeguarding, and strong leadership skills required.
The predicted salary is between 40000 - 45000 £ per year.
Based: London Campus (up to 40% hybrid working by agreement)
Salary: Between £40,000 - £45,000 per annum
Hours: 37.5 hours per week, fulltime, permanent role
Department: Higher Education – Student Services
Reports to: Director of Students
Shape the Future of Student Wellbeing
Walbrook is seeking an ambitious, compassionate and experienced Wellbeing Manager to lead the development of our student wellbeing provision during an exciting period of growth. This is a unique opportunity to build, shape and continuously enhance a modern, inclusive and responsive wellbeing service that supports a diverse student population, including on-campus, online, apprenticeship, international and future undergraduate students.
As Wellbeing Manager, you will combine strategic leadership with hands-on operational delivery, ensuring students can access timely, high-quality support that enables them to thrive academically, personally and professionally.
Role Overview:
You will lead the development and delivery of Walbrook's wellbeing support model, driving a proactive approach focused on early intervention, student success, inclusion and resilience. You will oversee wellbeing services, safeguarding processes, welfare interventions and specialist support provision, ensuring students receive effective and compassionate support when they need it most.
Key Responsibilities:
- Leading and enhancing student wellbeing services across the institution.
- Managing complex student welfare and wellbeing cases.
- Acting as Deputy Designated Safeguarding Lead and supporting institutional safeguarding and Prevent responsibilities.
- Managing counselling and specialist wellbeing support provision.
- Using student feedback, data and sector best practice to drive continuous improvement.
- Developing and supporting a team focused on delivering an outstanding student experience.
- Producing insight and reporting to inform decision-making and improve student outcomes.
About You
You will be a student-centred professional with significant experience leading wellbeing, safeguarding or student support services within Higher Education. You will have a strong understanding of student welfare, mental health and safeguarding frameworks, alongside the ability to manage complex situations with professionalism, empathy and sound judgement.
You will bring:
- Experience supporting students with complex wellbeing and welfare needs.
- Experience managing safeguarding concerns and risk assessment processes.
- Strong leadership and people management skills.
- Excellent relationship-building and communication abilities.
- The ability to balance strategic thinking with practical delivery.
- A commitment to inclusion, student success and continuous improvement.
- Professional qualifications in counselling, mental health, safeguarding, psychology, social work or related disciplines, together with Mental Health First Aid training and professional body membership, would be advantageous.
Why Join Walbrook?
At Walbrook, students are at the heart of everything we do. This role offers an opportunity to make a lasting impact by shaping wellbeing support within a growing institution and helping create an environment where every student can succeed.
If you are passionate about student wellbeing and ready to lead meaningful change, we would love to hear from you. This role is based on campus in London. Hybrid working is available by agreement. We support flexible working and welcome candidates seeking career flexibility. We support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.
Before applying, please read our Recruitment Privacy Policy. To apply please submit your CV with a covering letter explaining your suitability for the role. Please note that CVs without a covering letter will not be considered. Please note that depending on number of CVs we receive; we may close the advert early. Due to the high volumes we receive, it may not be possible to respond to all applicants who are unsuccessful.
As part of your salary and benefits package, you’ll receive:
- Lifestyle Company pension plan
- Private medical insurance
- Life insurance
- Perkbox membership
- Life Balance
- Work Your Way - flexibility that works for you
- Generous holiday entitlements, increasing with length of service
- Excellent maternity & paternity policies
- Volunteering days
- Birthday day off
Wellbeing & Support
- Wellbeing Group programmes
- Twice a year 'wellbeing pass' to allow time for yourself
- Employee Assistance Programme (EAP)
Closing date: 27 July 2026
Interviews: TBC
StudySmarter Expert Advice🤫
We think this is how you could land Wellbeing Manager in London
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Walbrook Institute London. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Walbrook Institute London.
We think you need these skills to ace Wellbeing Manager in London
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Walbrook Institute London:Take some time to research Walbrook Institute London and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Walbrook Institute London
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Walbrook Institute London's values and approach.
