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- Tasks: Support students with queries and enhance their experience on campus and online.
- Company: Walbrook Institute, a vibrant and inclusive educational environment in London.
- Benefits: Flexible working, generous holidays, wellbeing programmes, and a company pension plan.
- Why this job: Make a real difference in students' lives and help build a supportive community.
- Qualifications: Experience in student support and strong communication skills required.
- Other info: Opportunity for career growth and a dynamic work environment.
The predicted salary is between 27000 - 30000 £ per year.
Are you passionate about supporting students and delivering an outstanding student experience? Do you thrive in a fast-paced, student-centred environment? Are you committed to inclusivity, wellbeing, and helping students succeed? Then apply for our Student Success Coordinator role, based at our central London campus.
Role Overview: As a Student Success Coordinator, you'll be the first point of contact for students, providing high-quality, holistic support both on campus and online. You'll champion the student voice, help deliver engagement and wellbeing initiatives, and play a key role in building a vibrant, inclusive student community. You'll work closely with the Student Engagement team to support events, monitor engagement, and ensure every student receives the guidance they need to thrive.
Key Responsibilities:
- Provide frontline support for student queries (in person and online)
- Monitor attendance and engagement, and proactively reach out to students
- Support the planning and delivery of student experience and engagement events
- Champion student voice initiatives, including surveys and feedback forums
- Collaborate with colleagues to ensure seamless support and community-building
- Maintain accurate records and contribute to service KPIs
- Ensure all activities align with institutional policies and safeguarding requirements
Skills and Qualifications:
- Experience in student support, education, or a related field
- Strong communication and relationship-building skills
- Commitment to equality, diversity, and inclusion
- Ability to work collaboratively and flexibly in a busy environment
- Digital capability and confidence using online platforms
- Experience supporting students from diverse backgrounds (desirable)
This role is based on campus in London. Hybrid/remote working is possible up to one day per week on a rota basis. We support flexible working and welcome candidates seeking career flexibility.
Before applying, please read our Privacy Policy (see our website for details). To apply please submit your CV with a covering letter explaining your suitability for the role. Please note that CVs without a covering letter will not be considered. Please note: We may close the advert early depending on application volume. Due to high volumes, we may not be able to respond to all unsuccessful applicants.
As part of your salary and benefits package, you'll receive:
- Lifestyle: Company pension plan, Life insurance, Perkbox membership
- Life balance: Work Your Way - flexibility that works for you, Generous holiday entitlements, increasing with length of service, Excellent maternity & paternity policies, Volunteering days, Birthday day off
- Wellbeing: Wellbeing Group programmes, Twice a year "wellbeing pass" to allow time for yourself, Employee Assistance Programme (EAP)
Closing date: 26th February 2026
Interviews: w/c 2nd March 2026
Student Success Coordinator in London employer: Walbrook Institute London
Contact Detail:
Walbrook Institute London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Success Coordinator in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points during the interview!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Student Success Coordinator role.
✨Tip Number 3
Show your passion for student support! During the interview, share specific examples of how you've helped students in the past. This will demonstrate your commitment to inclusivity and wellbeing, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the position and helps keep you on their radar.
We think you need these skills to ace Student Success Coordinator in London
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your passion for student support and how your experience aligns with the role. We want to see your personality come through, so don’t be afraid to let us know why you’re excited about this opportunity.
Tailor Your CV: Don’t just send us a generic CV! Tailor it to showcase your relevant skills and experiences that match the job description. Highlight any previous roles in student support or education, and make sure to emphasise your commitment to inclusivity and wellbeing.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and keep your sentences concise. We appreciate well-structured applications that are easy to read, so avoid jargon and get straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our values right there!
How to prepare for a job interview at Walbrook Institute London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Student Success Coordinator role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Student Success Coordinator, strong communication is key. Prepare examples of how you've effectively communicated with students or colleagues in the past. Whether it's resolving queries or facilitating events, be ready to demonstrate your ability to build relationships and engage with diverse groups.
✨Emphasise Inclusivity and Wellbeing
This role is all about supporting students from various backgrounds. Be prepared to discuss your commitment to inclusivity and wellbeing. Share any relevant experiences where you've championed these values, whether through initiatives or personal interactions, to show that you align with the organisation's mission.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team, the student community, or upcoming initiatives. This not only shows your enthusiasm but also helps you gauge if the environment is the right fit for you. Plus, it demonstrates your proactive approach to the role.
