At a Glance
- Tasks: Be the friendly face for student and customer enquiries via phone, email, and live chat.
- Company: Join a supportive team dedicated to enhancing student experiences.
- Benefits: Enjoy a competitive salary, flexible work options, and generous holiday entitlements.
- Other info: Great career growth opportunities and a focus on wellbeing.
- Why this job: Make a real difference in students' learning journeys while developing your skills.
- Qualifications: GCSEs in English and Maths; degree-level education is a plus.
The predicted salary is between 25185 - 28000 £ per year.
About the Role
We're looking for a Student & Customer Services Officer to join our Enquiries and Admissions team.
This is a great opportunity to play an important role in supporting students and customers across our Professional Qualifications range.
What You'll Do
- First point of contact for enquiries via phone, email and live chat, delivering a professional, friendly and efficient service.
- Support students throughout their learning journey and help ensure our processes run smoothly.
- Handle customer and student enquiries.
- Process registrations, SPS and membership renewals.
- Maintain accurate database records.
- Support students in all aspects of their learning.
- Help improve services and customer experience.
Essential Qualifications
- GCSEs (or equivalent) in English and Maths at grade C or above.
Desirable Qualifications
- Degree-level education.
- Experience in the education or training sector.
- Salary and Hours
Benefits
- Lifestyle Company pension plan
- Life insurance
- Perkbox membership
- Life balance
- Work Your Way – flexibility that works for you
- Generous holiday entitlements, increasing with length of service
- Excellent maternity & paternity policies
- Volunteering days
- Birthday day off
- Wellbeing Group programmes
- Twice a year "wellbeing pass" to allow time for yourself
- Employee Assistance Programme (EAP)
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Student and Customer Services Officer (12 months FTC) in London
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Walbrook Institute London looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Student and Customer Services Officer (12 months FTC) at Walbrook Institute London, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Student and Customer Services Officer (12 months FTC) in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Walbrook Institute London, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Walbrook Institute London and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Walbrook Institute London
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Walbrook Institute London might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Walbrook Institute London.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
