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- Tasks: Support students and customers with enquiries, registrations, and problem-solving.
- Company: Join a supportive education organisation with a focus on customer service.
- Benefits: Flexible working, generous holiday, health perks, and professional development opportunities.
- Other info: Engage in fun social activities and wellness initiatives while working from home.
- Why this job: Make a difference in students' lives while enjoying a work-life balance.
- Qualifications: GCSEs in Maths and English, strong admin skills, and good communication.
The predicted salary is between 26455 - 37037 £ per year.
Student & Customer Service Officer (maternity cover – up to 12 months)
Based: Home based
Salary: £26,455
Hours: 37.5 hours per week, Monday to Friday
Have you worked within an education or training environment? Are you calm under pressure and focused on providing truly exceptional customer service? We’re looking for somebody to join our Enquiries and Admissions team based at home. As a Student and Customer Services Officer, you will deal effectively with all enquiries across our Professional Qualifications range, engaging with customers to establish an immediate rapport and solving problems quickly and effectively.
This role will be based from home; however, we would expect the post-holder to attend occasional meetings in London as required. You will be experienced in handling enquiries via email, telephone and live chat. Key responsibilities will include supporting students in all aspects of their learning, processing registrations, SPS and membership renewals and maintaining database records for customers and students in the UK and internationally. We are always seeking to enhance our services and would value your contribution and support towards the implementation of improvements. You will also need to demonstrate flexibility towards working hours to meet customer needs.
You should possess GCSEs or equivalent in Maths and English at grade C or above and ideally be educated to degree level. You must be well organised, with strong administrative skills and good working knowledge of Microsoft Office. Excellent communication skills are essential as well as the ability to react positively to changing priorities whilst managing your own time schedules. Experience within the education sector would be a distinct advantage.
We support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.
As part of your salary and benefits package, you’ll receive:
- Buddy scheme
- Buying and selling of annual leave (discretionary and decided on an annual basis)
- Cycle to work scheme
- Generous holiday entitlements, which increase after 2 years service and after 5 years’ service
- Employee assistance scheme
- Employee Volunteering Scheme allowing one free day per year for volunteering
- Exceptional absence days
- Flexible working arrangements
- Free eyesight tests and vouchers towards the purchase of glasses
- Life insurance
- Mentor scheme
- Occupational sick pay
- Onboarding Promise
- Paid time off for appointments
- Pension plan
- Perkbox membership offering employee benefits and discounts
- Private Medical insurance (dependent on job family)
- Season ticket and health club interest-free loans (after successful probation)
- Service recognition
- Social activities
- Training and development opportunities
- ImpAct group (focusing on sustainability)
- Social Committee (events include bowling, karaoke, games nights, quizzes and Summer and Christmas parties)
- Wellbeing Group (activities have included Pilates; Massages; Mindfulness; celebrated Mental Health Week; Breakfast Mornings; Tea and Cake afternoons etc.)
- Business Member with The Marlowe Theatre
Closing date: 28 November 2025
Interviews: TBC
Student & Customer Service Officer in Leeds employer: Walbrook Institute London
Contact Detail:
Walbrook Institute London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student & Customer Service Officer in Leeds
✨Tip Number 1
Get to know the company! Before your interview, spend some time on our website and social media. Understanding our values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Try role-playing common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience in customer service.
✨Tip Number 3
Show us your problem-solving skills! Be ready to share specific examples of how you've handled challenging situations in the past. We love hearing about your creative solutions and how you kept calm under pressure.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your interest in the role and helps you determine if we're the right fit for you too.
We think you need these skills to ace Student & Customer Service Officer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in education or customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Student & Customer Service Officer role. Be genuine and let your personality come through – we love that!
Showcase Your Communication Skills: Since this role involves handling enquiries via email, phone, and live chat, make sure your application reflects your strong communication skills. Clear and concise writing will go a long way in impressing us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Don’t forget to read our Recruitment Privacy Policy before submitting your application – it’s important to us that you know how we handle your data!
How to prepare for a job interview at Walbrook Institute London
✨Know Your Stuff
Before the interview, make sure you’re familiar with the role of a Student & Customer Service Officer. Brush up on your knowledge of the education sector and the specific services offered. This will help you answer questions confidently and show that you’re genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves handling enquiries via email, phone, and live chat, be prepared to demonstrate your communication skills. Practice answering common customer service scenarios and think about how you can convey empathy and clarity in your responses.
✨Be Ready for Flexibility Questions
Given the nature of the job, you might be asked about your flexibility regarding working hours and adapting to changing priorities. Have examples ready that showcase your ability to manage time effectively and handle unexpected situations calmly.
✨Engage with the Company Culture
Research the company’s values and culture, especially their focus on work-life balance and employee wellbeing. During the interview, express how your personal values align with theirs and share any relevant experiences that highlight your commitment to enhancing services and supporting colleagues.