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- Tasks: Lead and manage student services, enhancing the student journey and engagement.
- Company: Dynamic higher education institution based in London with a focus on student support.
- Benefits: Flexible working options, supportive environment, and career development opportunities.
- Why this job: Make a real difference in students' lives and shape their educational experience.
- Qualifications: Senior leadership experience in higher education and understanding of OfS regulations.
- Other info: Join a vibrant community and collaborate with diverse stakeholders.
The predicted salary is between 36000 - 60000 £ per year.
Are you a senior level leader with experience in higher education? Do you have experience of developing and implementing policies and procedures in line with OfS regulations and institutional objectives? Have you got proven ability to manage student services operations in a complex, multi-modal environment?
Role Overview: The Head of Student Engagement will lead and manage the Student Services department, ensuring high-quality support for all students, including a vibrant international postgraduate community and online learners. You will directly lead our student engagement, wellbeing, careers, student voice, frontline support and engagement support functions, ensuring compliance with policy and the OfS regulatory environment. You will be accountable for developing and implementing processes that enhance the student journey and support a seamless experience, aligned with the value of our offer to students, ultimately delivering student satisfaction and strong graduate outcomes.
Key Responsibilities:
- Develop and implement policies and procedures in line with OfS regulations and institutional objectives.
- Manage and support a diverse student services team, fostering an inclusive and supportive environment.
- Oversee onboarding and ongoing support for online students, ensuring equitable access to services and resources and development of services to scale.
- Lead initiatives for student engagement, wellbeing, careers, and student voice.
- Ensure effective processes for reasonable adjustments, extenuating circumstances, and access and participation.
- Maintain accurate reporting and documentation for compliance and audits.
- Build and sustain a vibrant international postgraduate community.
- Collaborate with internal and external stakeholders at all levels.
Skills and Qualifications:
- Senior level leadership experience in higher education.
- Degree or equivalent experience in student services, education, or related field.
- In-depth understanding of OfS regulatory environment and higher education policy.
- Proven ability to manage student services operations in a complex, multi-modal environment.
- Experience supporting online learners and international student communities.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to design and implement processes for student engagement, wellbeing, and academic support.
- Experience in a PE-backed, private, or non-traditional higher education provider is desirable.
- Experience in a leadership role within the online programme management industry is desirable.
We support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.
Safer Recruitment: Before applying for this role, please read our Safer Recruitment Policy - www.walbrook.ac.uk/about-us/vacancies.
Head of Student Engagement employer: Walbrook Institute London
Contact Detail:
Walbrook Institute London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Student Engagement
✨Tip Number 1
Network like a pro! Reach out to your connections in higher education and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on the Head of Student Engagement role or similar positions.
✨Tip Number 2
Prepare for those interviews by researching the institution's values and recent initiatives. Tailor your responses to show how your experience aligns with their goals, especially around student engagement and wellbeing.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your leadership style and how you can enhance the student journey.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Student Engagement
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in higher education and student services. We want to see how your skills align with the role of Head of Student Engagement, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a senior leader, it’s crucial to demonstrate your ability to manage teams and foster an inclusive environment. Share specific examples of how you've led initiatives or supported diverse student communities in your previous roles. We love seeing real-life impact!
Understand OfS Regulations: Familiarise yourself with the OfS regulatory environment and how it relates to student services. We’re looking for someone who can develop and implement policies effectively, so mentioning your knowledge and experience in this area will definitely give you an edge.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Walbrook Institute London
✨Know Your Stuff
Make sure you’re well-versed in OfS regulations and institutional objectives. Brush up on the latest policies and procedures relevant to student services, as this will show your commitment and understanding of the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in higher education. Think about times when you successfully managed a diverse team or implemented effective student engagement strategies. Be ready to discuss how you foster an inclusive environment.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about their current student services operations and how they envision the future of student engagement. This shows your genuine interest in the role and the institution.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss challenges you’ve faced in managing student services and how you overcame them. Highlight your ability to design processes that enhance the student journey and ensure compliance, as this is crucial for the role.
