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- Tasks: Inspire students and guide them through the enrolment process with exceptional support.
- Company: Walbrook Institute London, a flexible and supportive educational environment.
- Benefits: Up to ÂŁ30,000 salary, enhanced pension, private medical insurance, and generous holiday entitlements.
- Why this job: Make a real difference in students' lives while enjoying work-life balance and flexibility.
- Qualifications: Dynamic individual with sales experience and a passion for education.
- Other info: Flexible working arrangements and excellent career development opportunities.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Walbrook Institute London provides a home‑based pay range and a flexible working schedule. Your final remuneration will depend on skills and experience.
Base pay range: Home based, with occasional visits to our London campus
Salary: Up to ÂŁ30,000 per annum
Hours: 37.5 hours per week, Monday – Friday
Are you ready to inspire students and help them achieve their educational goals? Do you have exceptional communication and interpersonal skills? Have you got a proactive approach to student engagement and problem‑solving? Then apply for our Enrolment Advisor role, home‑based.
Role Overview
As an Enrolment Advisor you will partner with the Head of Enrolments to provide sales‑oriented guidance and recruit students to Walbrook Institute London.
Key Responsibilities
- Lead study guidance and recruitment from initial contact to contract signing and beyond.
- Support students throughout the enrolment process via telephone, e‑mail, chat, and WhatsApp, understanding their educational goals and aspirations.
- Provide consultative support to help students select Walbrook programmes that align with their career objectives.
- Collaborate with student support teams to enhance the experience of current students.
- Develop and maintain deep knowledge of Walbrook’s offerings to effectively communicate benefits to prospective students.
- Maintain accurate records in the CRM system to track interactions, progress, and follow‑up actions.
- Work collaboratively with the admissions team to ensure a seamless enrolment process.
- Achieve individual and team enrolment targets while maintaining high customer satisfaction.
- Showcase excellent verbal and written communication skills to build rapport and address inquiries.
Skills and Qualifications
- Dynamic individual with a consultative sales background and passion for education.
- Experience in customer service is desirable.
- Exceptional communication and interpersonal skills.
- Proactive approach to student engagement and problem‑solving.
We support staff to create a work‑life balance that works for them and welcome candidates seeking career flexibility. Flexible working arrangements can be discussed at interview stage.
Before applying, read our Recruitment Privacy Policy on our website. Click “About us” and select “Work with us.” To apply please submit your CV with a covering letter explaining your suitability for the role. CVs without a covering letter will not be considered. Please note that depending on the number of CVs we receive, we may close the advert early. Due to high volume, we may not respond to all unsuccessful applicants.
Salary and Benefits
- Enhanced pension plan
- Occupational sick pay (enhanced above SSP)
- Private medical insurance (dependent on job family)
- Annual leave buying (discretionary)
- Cycle‑to‑work scheme
- Free eyesight tests and vouchers toward glasses purchase
- Life insurance (8Ă— basic salary)
- Perkbox membership (retail, lifestyle and entertainment discounts)
- Season ticket and health club interest‑free loans
- Business membership with The Marlowe Theatre, Canterbury
Time‑off / Leave Benefits
- Generous holiday entitlements, increasing with length of service
- Exceptional absence days (paid discretionary time off)
- Work‑your‑way flexibility
- Employee Assistance Programme (EAP)
Development & Engagement
- Training and development opportunities
- Service recognition
Interviews TBC
Enrolment Advisor employer: Walbrook Institute London
Contact Detail:
Walbrook Institute London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enrolment Advisor
✨Tip Number 1
Get to know Walbrook Institute inside out! Familiarise yourself with their programmes and values so you can chat confidently about how they align with students' goals. This will show you're genuinely interested and ready to inspire.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via chat, being clear and engaging is key. Try role-playing with a friend to nail down your approach and build rapport with potential students.
✨Tip Number 3
Stay organised! Use a planner or digital tool to keep track of your applications and follow-ups. This will help you manage your time effectively and ensure you don’t miss any opportunities to connect with students.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Walbrook Institute. Don’t forget to include that covering letter!
We think you need these skills to ace Enrolment Advisor
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your passion for education and how your skills align with the Enrolment Advisor role. We want to see your personality come through, so don’t hold back!
Tailor Your CV: Don’t just send out the same CV for every job. Take a moment to tweak it for this specific role. Emphasise your customer service experience and any consultative sales background you have. We love seeing how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with students, make sure your written application reflects your exceptional communication skills. Use clear, concise language and keep it professional yet friendly – we’re all about building rapport!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about us and the role there!
How to prepare for a job interview at Walbrook Institute London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Enrolment Advisor role. Familiarise yourself with Walbrook Institute's programmes and how they align with students' career goals. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your Communication Skills
As an Enrolment Advisor, exceptional communication is key. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully engaged with students or clients in the past, as this will highlight your interpersonal skills.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter while guiding students through the enrolment process and prepare thoughtful responses that showcase your proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support provided to new advisors, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.