At a Glance
- Tasks: Support students through their academic journey and enhance their engagement and wellbeing.
- Company: Join a dynamic institution focused on student success and inclusivity.
- Benefits: Generous holidays, private medical insurance, and flexible working options.
- Other info: Exciting opportunities for professional development and social activities.
- Why this job: Make a real difference in students' lives and help build a vibrant community.
- Qualifications: Experience in student-facing roles and strong communication skills required.
As a Student Engagement Coordinator, you will be a key point of contact for students throughout their academic journey, providing high-quality support, guidance and signposting across a range of academic, wellbeing and pastoral matters. Working closely with academic and professional services colleagues, you will help create an inclusive and engaging student community, support student success and wellbeing, and contribute to initiatives that enhance engagement, retention and satisfaction.
Responsibilities
- Provide frontline support for student enquiries, in person and online.
- Support students throughout their academic journey, managing enquiries and escalating complex issues where appropriate.
- Monitor student engagement and attendance, carrying out proactive outreach to support student engagement and retention.
- Coordinate and support student engagement activities and communications for on-campus and online students.
- Champion student voice initiatives, including surveys, feedback forums and other opportunities for student engagement.
- Maintain accurate records and contribute to service KPIs.
- Work collaboratively across the institution while ensuring all activities align with institutional policies and safeguarding requirements.
Our vision is to enable students to succeed in evolving labour markets by delivering accessible, career-focused and professionally relevant education. We are looking for an enthusiastic and student-focused Student Engagement Coordinator to join our Student Engagement Team. This is an exciting opportunity to play a key role in delivering an outstanding student experience for a diverse community of on-campus and online learners. If you are passionate about student success, engagement and wellbeing, thrive in a fast-paced environment, and have experience working within Higher Education and supporting a diverse student population, including international students, we would love to hear from you.
Qualifications
- Experience working in a student-facing role within Higher Education.
- Experience supporting international students and/or diverse student populations.
- Strong communication, relationship-building and organisational skills.
- Digital confidence and experience using online platforms and systems.
- Commitment to equality, diversity and inclusion.
- A proactive, student-centred approach with a passion for delivering an outstanding student experience.
Desirable Knowledge
- Knowledge of the UK higher education sector and student lifecycle.
- Experience supporting online learners and delivering student engagement activities.
- Experience using student records, CRM or engagement monitoring systems.
- Knowledge of UKVI requirements and issues affecting international students.
Benefits
- Generous holiday entitlement, increasing with service.
- Pension scheme.
- Private medical insurance (subject to eligibility).
- Cycle to Work scheme.
- Season ticket and health club loans.
- Employee Assistance Programme and wellbeing initiatives.
- Learning and development opportunities.
- Social activities and volunteering days.
- Flexible working arrangements.
This role is based on campus in London. Hybrid working is available for up to one day per week on a rota basis. We support flexible working and welcome candidates seeking career flexibility.
Student Engagement Coordinator in City of Westminster employer: Walbrook Institute London
As a Student Engagement Coordinator at our institution in London, you will be part of a vibrant and inclusive work culture that prioritises student success and wellbeing. We offer generous benefits including a competitive holiday entitlement, private medical insurance, and opportunities for professional development, all while fostering a supportive environment that encourages collaboration and innovation. Join us to make a meaningful impact on the lives of students and contribute to a dynamic community dedicated to enhancing engagement and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Student Engagement Coordinator in City of Westminster
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We think you need these skills to ace Student Engagement Coordinator in City of Westminster
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Walbrook Institute London, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Walbrook Institute London and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Walbrook Institute London
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Walbrook Institute London might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Walbrook Institute London.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
