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- Tasks: Lead and manage student services, enhancing the student experience and wellbeing.
- Company: Dynamic higher education institution based in London, focused on student engagement.
- Benefits: Generous holiday, private medical insurance, and flexible working options.
- Why this job: Make a real difference in students' lives while shaping their educational journey.
- Qualifications: Senior leadership experience in higher education and strong communication skills.
- Other info: Join a supportive team with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you a senior level leader with experience in higher education? Do you have experience of developing and implementing policies and procedures in line with OfS regulations and institutional objectives? Have you got proven ability to manage student services operations in a complex, multi-modal environment? Then apply for our Head of Student Engagement role, based in our London office.
Role Overview: The Head of Student Engagement will lead and manage the Student Services department, ensuring high-quality support for all students, including a vibrant international postgraduate community and online learners. You will directly lead our student engagement, wellbeing, careers, student voice, frontline support and engagement support functions, ensuring compliance with policy and the OfS regulatory environment. You will be accountable for developing and implementing processes that enhance the student journey and support a seamless experience, aligned with the value of our offer to students, ultimately delivering student satisfaction and strong graduate outcomes.
Key Responsibilities:
- Develop and implement policies and procedures in line with OfS regulations and institutional objectives.
- Manage and support a diverse student services team, fostering an inclusive and supportive environment.
- Oversee onboarding and ongoing support for online students, ensuring equitable access to services and resources and development of services to scale.
- Lead initiatives for student engagement, wellbeing, careers, and student voice.
- Ensure effective processes for reasonable adjustments, extenuating circumstances, and access and participation.
- Maintain accurate reporting and documentation for compliance and audits.
- Build and sustain a vibrant international postgraduate community.
- Collaborate with internal and external stakeholders at all levels.
Skills and Qualifications:
- Senior level leadership experience in higher education.
- Degree or equivalent experience in student services, education, or related field.
- In-depth understanding of OfS regulatory environment and higher education policy.
- Proven ability to manage student services operations in a complex, multi-modal environment.
- Experience supporting online learners and international student communities.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to design and implement processes for student engagement, wellbeing, and academic support.
- Experience in a PE-backed, private, or non-traditional higher education provider is desirable.
- Experience in a leadership role within the online programme management industry is desirable.
We support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.
Safer Recruitment Before applying for this role, please read our Safer Recruitment Policy - www.walbrook.ac.uk/about-us/vacancies.
Disclosure & Barring Service (DBS) Check For regulatory purposes, the successful candidate will be required to undergo an Enhanced Barring (Children) DBS check.
Before applying for any role please read our Recruitment Privacy Policy found on our website. You will find the link by clicking about us and selecting Work with Us.
To apply, please send your CV with a covering letter outlining your suitability for the role, to recruitment@walbrook.ac.uk. Please note: CVs submitted without a covering letter will not be considered. If you are shortlisted for interview, you will need to complete and submit an application form as part of our Safer Recruitment Policy. We will send this form to you if you are shortlisted.
Please note: depending on the number of applications we receive, we may close this advert early. Due to the high volumes of applications we receive, it may not be possible to respond to applicants who are unsuccessful.
As part of your salary and benefits package, you’ll receive:
- Enhanced pension plan
- Occupational sick pay (enhanced above SSP)
- Private medical insurance (dependent on job family)
- Buying of annual leave (discretionary)
- Cycle to work scheme
- Free eyesight tests and vouchers towards the purchase of glasses
- Life insurance (8x basic salary)
- Perkbox membership (retail, lifestyle and entertainment discounts)
- Season ticket and health club interest-free loans
- Business membership with The Marlowe Theatre, Canterbury
Time-off / Leave Benefits:
- Generous holiday entitlements, increasing with length of service
- Employee volunteering scheme (one paid day per year)
- Exceptional absence days (paid discretionary time off)
- Work your way
Wellbeing & Support:
- Employee Assistance Programme (EAP)
- Wellbeing Group programmes
Development & Engagement:
- Buddy scheme
- Mentor scheme
- Training and development opportunities
- Service recognition
Closing date: 9 February 2026
Interviews: TBC
Head of Student Engagement in City of London employer: Walbrook Institute London
Contact Detail:
Walbrook Institute London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Student Engagement in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in higher education and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on the Head of Student Engagement role or similar positions.
✨Tip Number 2
Prepare for interviews by researching the institution's values and recent initiatives. Tailor your responses to show how your experience aligns with their goals, especially around student engagement and wellbeing.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your leadership style and how you can enhance the student journey.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Student Engagement in City of London
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure your cover letter speaks directly to the role of Head of Student Engagement. Highlight your experience in higher education and how it aligns with our mission at StudySmarter. We want to see your passion for student services shine through!
Showcase Your Leadership Skills: In your CV, don’t just list your previous roles—show us how you’ve led teams and managed student services operations. Use specific examples that demonstrate your ability to foster an inclusive environment and drive student engagement.
Be Clear and Concise: When writing your application, clarity is key! Keep your language straightforward and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure we receive all your materials correctly. Plus, you’ll find all the info you need about the role and our values right there!
How to prepare for a job interview at Walbrook Institute London
✨Know Your Stuff
Before the interview, dive deep into the OfS regulations and institutional objectives relevant to the role. Familiarise yourself with how these policies impact student engagement and services. This will not only show your expertise but also demonstrate your commitment to aligning with the institution's goals.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully managed diverse teams in previous roles. Highlight your experience in fostering an inclusive environment and how you’ve led initiatives that improved student wellbeing and engagement. This will help the interviewers see you as a strong leader who can inspire and motivate others.
✨Engage with Real Scenarios
Think about potential challenges the Student Services department might face and come up with solutions. Discussing real scenarios during the interview will showcase your problem-solving skills and your ability to think on your feet, which is crucial for this role.
✨Ask Thoughtful Questions
Prepare insightful questions about the institution’s current student engagement strategies and future plans. This shows your genuine interest in the role and helps you assess if the institution aligns with your values and career aspirations. Plus, it opens up a dialogue that can make you more memorable!
