At a Glance
- Tasks: Handle bereavement queries, maintain records, and support clients at events.
- Company: Wakefield Hospice, dedicated to compassionate care and support.
- Benefits: Gain valuable experience in healthcare and develop essential administrative skills.
- Other info: Join a supportive team with opportunities for personal growth and development.
- Why this job: Make a meaningful impact while supporting those in need during difficult times.
- Qualifications: Experience in healthcare and strong administrative skills required.
The predicted salary is between 30000 - 40000 € per year.
Main duties of the job include administrative tasks such as taking and returning bereavement queries, writing to service users by letter and email, preparing reports and notes, maintaining accurate documentation, and adhering to GDPR. Responsibilities also involve maintaining accurate records, inputting data onto the database, contributing to department audits, using SystmOne, and supporting clients at bereavement events as appropriate.
General Duties:
- Receive, record, and disseminate bereavement referrals over the phone, via e-mail, or in person.
- Produce reports for committees and the bereavement team.
- Provide accurate reports for service use and feedback.
- Support with admin for students and volunteers.
- Take notes for meetings.
- Speak with bereaved individuals and signpost where services are not available or appropriate.
- Support recruitment of volunteers.
- Maintain confidentiality and professional boundaries.
- Undertake a range of administrative duties to support the team including diary management.
- Contribute creatively to the hospice website, newsletters, etc.
- Arrange training, including room bookings and invites.
- Provide group admin support.
- Support the reception team with calls.
Person Specification:
Skills and Knowledge:
- Experience working in a healthcare setting.
- Administrative skills.
- Experience of caseload/workload management.
- IT literate and experienced with Excel, PowerPoint, Teams.
- Knowledge of SystmOne and other database systems.
- Understanding of GDPR and confidentiality requirements.
Personal Attributes:
- Self-motivated and ability to motivate others.
- Flexible attitude and approach.
- Ability to work effectively as a team member.
- Emotional resilience.
Qualifications:
- Certificate in counselling, listening skills, communication skills (desirable).
Experience:
- Working in a healthcare environment.
About us: Wakefield Hospice is committed to providing the highest level of symptom management and care for people who have advanced active, progressive, and life-threatening illness. Wakefield Hospice is a purpose-built specialist palliative care unit that opened in April 1990, providing 8 single ensuite bedrooms and 2 four-bed ward areas, a day therapy unit, bereavement support, and education. Over the years, the day care unit developed into a day therapy unit and ultimately into a drop-in centre providing therapies, information, and care for patients, carers, and bereaved families.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Bereavement Administrator in Wakefield employer: Wakefield Hospice
Wakefield Hospice is an exceptional employer, dedicated to fostering a supportive and compassionate work environment for its staff. With a strong emphasis on employee growth and development, the hospice offers opportunities for training and professional advancement while maintaining a culture of teamwork and emotional resilience. Located in a purpose-built facility, employees benefit from a collaborative atmosphere that prioritises patient care and community support, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Bereavement Administrator in Wakefield
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in bereavement support. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to bereavement administration. Think about how your skills match the job description and be ready to share examples from your experience.
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with potential employers, let them know why you care about bereavement support and how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team at Wakefield Hospice.
We think you need these skills to ace Bereavement Administrator in Wakefield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Bereavement Administrator role. Highlight your relevant experience in healthcare settings and any administrative skills that match the job description. We want to see how you fit into our team!
Showcase Your IT Skills:Since the role requires proficiency in IT, especially with Excel and SystmOne, don’t forget to mention your experience with these tools. If you've used them in previous roles, give us some examples of how you’ve applied these skills effectively.
Demonstrate Emotional Resilience:Working in bereavement support can be challenging, so it’s important to show us your emotional resilience. Share experiences where you’ve successfully managed difficult situations or supported others through tough times. We value this quality highly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Wakefield Hospice
✨Know Your Stuff
Make sure you understand the key responsibilities of a Bereavement Administrator. Familiarise yourself with GDPR, SystmOne, and the administrative tasks mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Empathy
Since this role involves supporting bereaved individuals, it's crucial to demonstrate your emotional resilience and empathy during the interview. Share examples from your past experiences where you've handled sensitive situations with care and compassion.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of reports you'll be producing, or how they support volunteers. This shows that you're engaged and eager to contribute positively to the hospice environment.
✨Practice Your Admin Skills
Brush up on your IT skills, especially with Excel and PowerPoint. You might be asked to demonstrate your proficiency or discuss how you've used these tools in previous roles. Being able to talk about your experience with data management will set you apart from other candidates.
